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Manager - Learning and Development

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American Express

18d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Phoenix

AI generated summary

  • You need 5+ years in training/instructional design, strong communication skills, stakeholder experience, LMS administration, analytical mindset, organizational skills, and a relevant degree.
  • You will design and deliver learning solutions, assess needs, create engaging content, facilitate training, manage the LMS, evaluate effectiveness, and collaborate with stakeholders.

Requirements

  • 5 years of training and/or instructional design experience
  • Strength in designing and developing learning programs, proven with a portfolio
  • Strong verbal and written communication skills with the ability to simplify complex ideas and influence without authority.
  • Experience working with stakeholders across various levels of an organization, from individual contributors to executives.
  • Analytical mindset with the ability to interpret data and make evidence-based decisions.
  • Strong organizational and project management skills; able to manage multiple priorities with attention to detail.
  • Lead face to face New Hire classes and continuing education trainings and curated curriculum in office
  • Lead New Hire classes in person 5 days a week for 8-hour days (When not in New Hire Training, it will be 3 day in office schedule)
  • 3+ years of experience administering an LMS (e.g., Seismic Learning, Workday Learning, Cornerstone, Docebo, Oracle, Moodle, etc.)
  • Experience in a highly regulated industry
  • Experience in corporate learning or adult education environments
  • Familiarity with SCORM/xAPI content standards
  • Bachelor’s degree in Education, Instructional Technology, or related field

Responsibilities

  • Design, develop, and facilitate learning solutions that develop skills, behaviors, and knowledge for sales and account development teams.
  • Conduct needs assessments, job task analysis, and performance analyses to identify learning opportunities aligned with business objectives.
  • Develop innovative and scalable learning experiences using adult learning principles, storytelling, and experiential learning techniques.
  • Apply instructional design methodologies (ADDIE, SAM, Agile) to create engaging, learner-centered content that blends digital, experiential, and instructor-led learning.
  • Deliver live and virtual instructor-led training (ILT/VILT) sessions for new hire onboarding, leadership development, and continuing education.
  • Create detailed design documents, storyboards, facilitator guides, participant materials, and assessments to ensure consistency and quality.
  • Leverage authoring tools (Articulate 360, Storyline, Rise, Adobe Creative Suite) to produce high-quality, interactive eLearning and blended learning programs.
  • Collaborate with subject matter experts (SMEs), business partners, and stakeholders to co-create learning content and ensure alignment with organizational goals.
  • Serve as an administrator and key stakeholder for the Learning Management System (LMS), overseeing course setup, content deployment, and reporting.
  • Partner with analytics teams to measure learning effectiveness, evaluate behavior change, and report business impact.
  • Lead projects end-to-end, from design through delivery and evaluation, managing timelines and stakeholder communications.
  • Stay informed on emerging learning technologies, instructional methodologies, and facilitation best practices.

FAQs

What is the main focus of the Manager - Learning and Development role at American Express?

The main focus of this role is to design, develop, and facilitate learning solutions to enhance skills, behaviors, and knowledge for sales and account development teams, supporting the broader learning and development strategy of the organization.

What types of learning solutions will I be responsible for creating?

You will be responsible for creating innovative and scalable learning experiences that blend digital, experiential, and instructor-led learning, utilizing adult learning principles, storytelling, and experiential learning techniques.

Are there opportunities for career development in this role?

Yes, American Express offers comprehensive support for career development and training opportunities to help you grow as a leader and enhance your skills.

What qualifications are required for this position?

A minimum of 5 years of training and/or instructional design experience is required, along with a proven portfolio of learning programs, strong communication skills, experience with stakeholders at all levels, and strong organizational and project management skills.

Will I be delivering training sessions in person?

Yes, you will lead live and virtual instructor-led training sessions for new hire onboarding, leadership development, and continuing education, with in-person New Hire classes scheduled five days a week.

Is experience with Learning Management Systems (LMS) preferred for this role?

Yes, 3+ years of experience administering an LMS is preferred, along with familiarity with SCORM/xAPI content standards and experience in highly regulated industries.

What is the salary range for this position?

The salary range for this position is $89,250.00 to $150,250.00 annually, plus bonus and benefits.

Does American Express provide benefits for employees?

Yes, American Express offers a comprehensive range of benefits, including competitive salaries, bonus incentives, health insurance, retirement savings match, and paid parental leave, among others.

Is prior experience in a regulated industry necessary for this role?

While it's not strictly necessary, experience in a highly regulated industry is preferred and may provide an advantage in understanding the complexities of training within such environments.

What kind of skills will be beneficial for success in this position?

Strong skills in instructional design, communication, project management, analytical thinking, and the ability to influence stakeholders without direct authority will be beneficial for success in this role.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.