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Manager Onboarding

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The Home Depot

2mo ago

  • Job
    Full-time
    Senior Level
  • Consulting
    Business, Operations & Strategy
  • Atlanta

AI generated summary

  • You must be 18+, authorized to work in the U.S., have novice SQL/GBQ skills, PMP certification, 3 years in sales/process management, and 1+ year of leadership experience. Strong analytical and communication skills are essential.
  • You will manage processes, analyze problems, drive improvements, maintain project plans, communicate effectively, provide training, and respond to field needs for successful operations execution.

Requirements

  • Must be 18 years of age or older.
  • Must be legally permitted to work in the United States.
  • Novice SQL/GBQ skills
  • Certified Project Management Professional (PMP)
  • Prior experience in a consulting and/or project management role within a corporate environment preferred
  • Strong analytical skills and business acumen
  • Demonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles
  • 3 years of sales or process management in related area
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
  • No additional education
  • 5
  • No additional years of experience
  • No previous leadership experience
  • 1+ year of previous leadership experience
  • Certified Project Management Professional (PMP)
  • Action Oriented
  • Manages Ambiguity
  • Communicates Effectively
  • Strategic Mindset
  • Strong business, functional and/or store knowledge for their area of responsibility
  • Strong operations, retail and/or field experience required
  • Ability to partner/communicate well with the field/stores
  • High sense of urgency in responding to field needs
  • Strong big picture; strategic thinking skills
  • Strong quantitative skills such as statistics and data analysis

Responsibilities

  • Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.
  • Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
  • Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
  • Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/business, competitive landscape, consumer data for area of expertise.
  • Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
  • Maintain knowledge base regarding specific operations and processes within store operations.
  • Manage issues and roadblocks that arise related to their area of responsibility.
  • Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
  • Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

FAQs

What is the primary purpose of the Manager Onboarding position?

The primary purpose of the Manager Onboarding position is to manage services operations processes for specific areas of responsibility and oversee projects that focus on sales enablement processes to support the business needs at Home Depot.

What are the key responsibilities of the Manager Onboarding role?

Key responsibilities include developing and implementing changes to improve services operations processes, managing day-to-day processes, analyzing components and industry insights, effective communication with partners, maintaining knowledge of operations, managing issues, providing training, and anticipating field and service provider needs.

Who does the Manager Onboarding report to?

This position typically reports to the Senior Manager Ops Process.

Is there any direct report for the Manager Onboarding role?

No, this role has 0 direct reports.

What are the travel requirements for the Manager Onboarding position?

The position typically requires overnight travel 5% to 20% of the time.

What are the minimum qualifications required for the Manager Onboarding position?

Candidates must be 18 years of age or older and legally permitted to work in the United States.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include novice SQL/GBQ skills, PMP certification, prior experience in consulting or project management, strong analytical skills, and at least 3 years of sales or process management experience in a related area.

What is the minimum education requirement for the Manager Onboarding position?

The minimum education requirement is a bachelor's degree or an equivalent degree in a related field.

How many years of work experience are required for this position?

A minimum of 5 years of work experience is required.

Does the Manager Onboarding position require previous leadership experience?

No previous leadership experience is required, but 1+ year of previous leadership experience is preferred.

What certifications are required for this role?

Certification as a Project Management Professional (PMP) is required.

What competencies are expected for someone in the Manager Onboarding position?

Competencies include being action-oriented, managing ambiguity, effective communication, strategic mindset, strong business knowledge, operations experience, and strong quantitative skills such as statistics and data analysis.

What is the working environment like for this position?

The working environment is typically comfortable and located indoors, with infrequent unpleasant conditions that are not objectionable.

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The Home Depot

careers.homedepot.com

Retail & Consumer Goods
Industry
10,001+
Employees
1979
Founded Year

Mission & Purpose

The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable, and experienced professionals. We operate over 2,200 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada, and Mexico. All of our associates have one thing in mind — helping our customers build and improve their homes. Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company.