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Manager, Revenue Operations and Sales Strategy

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8x8

Dec 6, 2024

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
  • Manila
  • Quick Apply

AI generated summary

  • You need 7+ years in sales operations, strong interpersonal skills, clear communication, attention to detail, Salesforce expertise, and the ability to work independently in a fast-paced environment.
  • You will manage sales operations, support partner programs, drive strategy initiatives, resolve issues, train staff, and maintain processes to ensure smooth workflows and high satisfaction ratings.

Requirements

  • 7+ years of relevant sales operations experience in a similar role
  • Channel experience at a fast-paced software company is a plus
  • Excellent interpersonal/customer relations skills
  • Clear and concise verbal and written communicator
  • Extremely organized, detailed oriented, analytical, and able to handle a high volume of activity efficiently through scalable processes
  • Self-starter who works independently and proactively
  • Highly proficient in support/sales systems especially Salesforce.com

Responsibilities

  • Support the Sales Org by establishing a regular Sales Operational Cadence that ensures smooth and timely operations for Sales Reps - Account management, Territory Alignment, Lead Routing and Pipeline Hygiene Process, Data Hygiene and Quality, Data Vendor Management and Alignment
  • Support the Partner/Channel Org by becoming a subject matter expert in 8x8s partner programs, processes and systems, CRM system, and Salesforce Sales/Service Cloud
  • Support Global Company initiatives by actively collaborating cross-functionally with Marketing, Finance, GCC, Product, and other related and relevant Departments
  • Drive Strategy and Planning initiatives such as automation and maintenance of Quota Setting and Administration, modelling and analytics of Bookings projections, scenario analytics of Pipeline and Territory Strength that will impact Targets
  • A successful candidate should be able to efficiently manage projects, organize tasks, influence Subject Matter Experts (SMEs) and field resources cross-functionally and globally
  • Manage opportunity registration and referral programs including system maintenance and continuous process improvements
  • Assist in day-to-day fire drills and bug fixes
  • Develop and maintain documented processes as needed
  • Train new employees and partners on our process and systems
  • Drive resolution for all issues
  • Assist channel operations director in establishing more scalable processes both internally and externally
  • Lead key initiatives and projects as appropriate
  • Maintain high satisfaction ratings that meet company standards

FAQs

What is the primary responsibility of the Manager, Revenue Operations and Sales Strategy?

The primary responsibility is to support sales employees, partners, stakeholders, and the executive team in delivering all their business needs, ensuring smooth and timely operations for sales representatives.

What qualifications are required for this role?

Candidates should have 7+ years of relevant sales operations experience, preferably with channel experience at a fast-paced software company, along with excellent interpersonal skills, organizational abilities, and proficiency in Salesforce.com.

Is prior experience with channel operations necessary?

While not strictly necessary, channel experience at a fast-paced software company is considered a plus for this role.

What types of cross-functional collaboration are expected in this role?

The role involves collaborating with various departments, including Marketing, Finance, GCC, and Product, to support global company initiatives.

How will the role contribute to sales strategy and planning?

The role will drive strategy and planning initiatives such as automation of quota setting and administration, modeling and analytics for bookings projections, and scenario analytics that impact targets.

What systems and tools will I need to be familiar with?

Candidates should be highly proficient in support/sales systems, especially Salesforce.com, as well as the company's partner programs, processes, and systems.

How important are communication skills for this position?

Communication skills are crucial, as the role requires clear and concise verbal and written communication, along with excellent customer relations skills.

Will I be responsible for training new employees and partners?

Yes, one of the responsibilities includes training new employees and partners on processes and systems.

What kind of issue resolution responsibilities does this role entail?

The role involves driving resolution for all issues that arise within sales operations, including managing opportunity registration and referral programs.

What does the company value in terms of diversity and inclusion?

8x8 Inc. is proud to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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8x8

One platform. Every communications experience

Consulting
Industry
1001-5000
Employees
1987
Founded Year

Mission & Purpose

8x8 is a leading provider of cloud-based communication solutions, offering voice, video, chat, contact centre, and enterprise-class API services. Their solutions help businesses improve their communication, collaboration, and customer engagement by providing a unified, seamless platform accessible from anywhere. 8x8’s ultimate mission is to empower organisations of all sizes with reliable, scalable, and secure communication tools that drive productivity and foster stronger relationships with customers. Their purpose is to simplify and enhance business communication, enabling teams to connect efficiently and deliver excellent service across the globe.