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Manager, Sales Operations and Enablement

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Windstar Cruises

1mo ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
  • London
    Remote

AI generated summary

  • You need 7+ years in Sales Ops/Enablement, CRM experience, strong analytics, sales training skills, travel industry knowledge, and familiarity with AI/tools. Certifications a plus; international travel required.
  • You will support sales planning, process improvement, CRM administration, reporting, enablement training, change management, and cross-functional collaboration to drive efficiency and enhance seller productivity.

Requirements

  • 7+ years of experience in Sales Operations, Revenue Operations, Sales Enablement, or related roles.
  • Hands-on experience with CRM and sales technology platforms, including reporting and data management.
  • Strong analytical skills with experience building dashboards and performance insights.
  • Demonstrated ability to document and improve sales processes and support change adoption.
  • Experience delivering sales training or enablement programs.
  • Strong communication and organizational skills; ability to work effectively across functions and regions.
  • Experience and knowledge of the UK and European travel trade distribution landscape.
  • Experience in travel, cruise, hospitality, luxury services, or B2B2C partner/channel environments.
  • Familiarity with travel advisor ecosystems and consortia.
  • Exposure to AI, automation, or analytics tools in a sales environment.
  • Lean/Six Sigma, enablement, or project management certifications.
  • Full-time, based in the UK (or as designated by Windstar).
  • International travel as required to support sales teams, partners, and events.
  • This job description may evolve based on business needs.

Responsibilities

  • Sales Planning & Operational Support
  • Support International Sales leadership in executing annual and quarterly sales plans, pipeline management, and forecasting processes.
  • Prepare operational inputs, materials, and analytics for pipeline reviews, QBRs, and sales planning cadences.
  • Help translate commercial priorities into operational plans, timelines, and deliverables.
  • Process Excellence & Standardization
  • Document, maintain, and improve sales processes including lead management, partner engagement, opportunity management, quoting/contracting, and charter workflows.
  • Identify opportunities to reduce manual effort and seller friction through process simplification and clear SOPs.
  • Apply continuous-improvement practices to drive efficiency and consistency across regions.
  • Sales Technology & CRM Administration
  • Act as day-to-day business owner for sales tools such as CRM, partner/travel advisor tools, content management, forecasting, and sales automation platforms.
  • Partner with IT on enhancements, integrations, testing, and releases to ensure tools meet business needs and scale globally.
  • Support responsible use of AI and analytics features that improve seller productivity and insight quality.
  • Monitor data quality and adherence to governance standards.
  • Reporting, Analytics & Insights
  • Build and maintain dashboards and reports that provide actionable insights for sales leaders and sellers.
  • Analyze pipeline health, forecast trends, seller activity, and partner performance; surface risks and opportunities.
  • Support forecast accuracy through consistent definitions, reporting cadence, and data discipline.
  • Sales Enablement & Readiness
  • Execute enablement programs including onboarding, ongoing training, certifications, playbooks, and role-based learning paths.
  • Partner with Marketing and Product teams to align enablement content with messaging, itineraries, and brand standards.
  • Coordinate partner and travel advisor enablement by delivering scalable content, tools, and communications.
  • Track adoption and effectiveness of enablement initiatives.
  • Commercial Operations Support (in partnership)
  • Support territory design, quota setting, and capacity planning in collaboration with Sales and Finance.
  • Assist with sales compensation administration in partnership with HR and Finance to ensure accuracy and timeliness.
  • Support deal desk and charter approval workflows to improve cycle time while maintaining margin discipline.
  • Change Management & Adoption
  • Execute change management plans for new processes and tools, including communications, training, and feedback loops.
  • Act as a point of contact for field questions, issues, and enhancement requests.
  • Partner with field champions to reinforce adoption and continuous improvement.
  • Teamwork, Leadership & Budget Support
  • May manage or mentor analysts, enablement specialists, or system administrators.
  • Support budget tracking and vendor management for sales operations and enablement initiatives.
  • Model Windstar’s values and guest-first mindset; foster strong cross-functional collaboration.

FAQs

Is this position fully remote?

Yes, the position is fully remote but must be located in the UK.

What experience is required for this role?

A minimum of 7+ years of experience in Sales Operations, Revenue Operations, Sales Enablement, or related roles is required.

Will I be required to travel for this position?

Yes, international travel may be required to support sales teams, partners, and events.

What skills are important for this job?

Strong analytical skills, experience with CRM and sales technology platforms, and excellent communication and organizational skills are important for this role.

Is experience in the travel industry preferred?

Yes, experience in travel, cruise, hospitality, luxury services, or B2B2C partner/channel environments is preferred.

What are some of the key responsibilities of this role?

Key responsibilities include sales planning and operational support, process excellence and standardization, sales technology and CRM administration, reporting and analytics, and sales enablement and readiness.

Will I be managing a team in this role?

Yes, you may manage or mentor analysts, enablement specialists, or system administrators.

What type of environment does Windstar Cruises promote?

Windstar Cruises is committed to a diverse and inclusive workplace, modeling a guest-first mindset and fostering strong cross-functional collaboration.

Are there any preferred qualifications for applicants?

Yes, preferred qualifications include familiarity with travel advisor ecosystems, exposure to AI or analytics tools, and certifications in Lean/Six Sigma, enablement, or project management.

What is the main mission of Windstar Cruises?

Windstar Cruises aims to imagine and deliver personalized and immersive experiences that are 180 degrees from ordinary.

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Windstar Cruises

World's Best Small Ship Cruise Line provides experiences 180 degrees from ordinary

Travel & Leisure
Industry
1001-5000
Employees
1986
Founded Year

Mission & Purpose

Windstar Cruises operates a fleet of six small sailing and all-suite yachts visiting approximately 260 ports in 2020 sailing throughout Europe, the Caribbean, Costa Rica and the Panama Canal, Australia, New Zealand, Asia, Alaska, Canada and New England, and cruising year-round in Tahiti. Windstar’s fleet is the market leader in small ship cruising with a total of 1,574 passenger berths calling on off-the-beaten-path and popular ports in over 60 countries. The boutique cruise line carries fewer than 350 passengers on its small ships and takes travelers on cruises that are 180 degrees from ordinary. They are known for their immersive and authentic experiences, unique, port-intensive itineraries, exceptional award-winning service, and innovative culinary program as the Official Cruise Line of the James Beard Foundation. Windstar Cruises is a part of Xanterra Parks & Resorts®, known for “Legendary Hospitality with a Softer Footprint.” Windstar Cruises is an Equal Opportunity Employer.