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Manager/Senior Manager-Digital Product Management

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American Express

Dec 19, 2024

Applications are closed

  • Job
    Full-time
    Senior Level
  • Marketing
    Product
  • Gurgaon

Requirements

  • Minimum Qualifications:
  • Bachelor's degree in Marketing, Business Administration, Computer Science, or a related field
  • 6+ years of proven experience in digital product management, preferably within the marketing, advertising or acquisition domain (for Manager)
  • 8+ years of proven experience in digital product management, preferably within the marketing, advertising or acquisition domain (for Sr. Manager)
  • Skillset Required
  • Proficiency in data analysis and interpretation, with the ability to derive actionable insights from complex datasets.
  • Excellent communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Demonstrated leadership capabilities, with a track record of driving results in a fast-paced, dynamic environment.
  • Knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos along with product management tools such as Jira or Rally
  • Proficient at investigating customer needs and problems
  • Ability to perform testing using Hive/Python or similar technologies
  • Proven ability to influence without direct authority among peers and with leaders
  • Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking
  • Knowledge of digital marketing domain would be a big plus

Responsibilities

  • Develop and articulate the strategic vision for the suite of products and capabilities, aligning them with business objectives and customer needs
  • Build strong relationships and collaborate with stakeholders to define product roadmaps and prioritize feature development based on customer needs and business impact
  • Lead cross-functional teams in the development and execution of product initiatives, ensuring alignment with strategic goals and timelines
  • Define product requirements and user stories, working closely with engineering, design, and data science teams to deliver high-quality solutions
  • Oversee the agile development process, providing guidance and support to ensure timely delivery of product increments and enhancements
  • Communicate product updates, milestones, and strategic initiatives to key stakeholders, ensuring alignment and buy-in at all levels of the organization
  • Monitor key performance indicators (KPIs) and metrics related to product usage, adoption, and customer satisfaction, ensure business continuity and remaining compliant
  • Identify opportunities for product optimization and enhancement based on user feedback, market dynamics, and competitive insights

FAQs

What is the primary focus of the Digital Product Management role at American Express?

The primary focus is on defining, maintaining, evolving, and delivering products and capabilities that enhance marketing performance measurement and support acquisition growth.

What qualifications are required for this position?

A Bachelor's degree in Marketing, Business Administration, Computer Science, or a related field is required, along with 6+ years of experience for Manager and 8+ years for Senior Manager in digital product management within the marketing, advertising, or acquisition domain.

Is knowledge of digital marketing necessary for this role?

While not mandatory, knowledge of the digital marketing domain would be a significant plus for candidates.

What skills are essential for the Digital Product Management role?

Essential skills include proficiency in data analysis, excellent communication and collaboration abilities, demonstrated leadership capabilities, knowledge of Agile processes, and the ability to investigate customer needs.

What kind of benefits does American Express offer to its employees?

American Express offers competitive base salaries, bonus incentives, comprehensive medical benefits, flexible working models, career development opportunities, and support for financial well-being and mental health.

How does the company prioritize employee well-being?

The company prioritizes employee well-being by providing benefits that support physical, financial, and mental health, including access to on-site wellness centers and counseling support programs.

Will I need to work with cross-functional teams?

Yes, this role will require collaboration with cross-functional teams, including engineering, design, and data science, to develop and execute product initiatives.

What is the expected understanding of Agile processes for this position?

Candidates are expected to have knowledge of Agile principles, including backlog refinement, sprint planning, writing user stories, producing MVPs, and utilizing product management tools like Jira or Rally.

Are there opportunities for career development in this role?

Yes, American Express provides career development and training opportunities to help employees grow in their careers.

Is there any requirement for experience with testing technologies?

Yes, the ability to perform testing using Hive/Python or similar technologies is expected for candidates in this role.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.