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Manager, SMB Sales

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  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    People, HR & Administration
  • Pomona

Requirements

  • Proven ability to engage prospective customers and establish credibility.
  • Comfortable discussing financial metrics, calculations, and business case assumptions with customers and prospects.
  • Strong market and industry knowledge, with the ability to recognize changing trends.
  • Excellent objection handling and contract negotiating skills.
  • Ability to oversee talent development programs.
  • Demonstrated ability to link corporate strategic goals to customer-facing solutions.
  • Driven to invest in knowledge acquisition and problem-solving.
  • Strong presentation skills.
  • Ability to communicate and present to Frontier management as needed.
  • 3-5 years of experience managing sales teams.
  • 5+ years of experience in telecommunications (ILEC, CLEC, wireless, or cable), IT, or Managed Services industry in a B2B sales environment.
  • BA/BS degree preferred.
  • Valid State driver’s license and clean driving record required.

Responsibilities

  • Develop and mentor a high-performing sales team of approximately 10 SMB Sales Executives, leading them to create and close sales opportunities.
  • Oversee the talent management of the sales team, working with HR on sourcing, assessment, selection, and onboarding.
  • Provide ongoing coaching to help each SMB Sales Executive meet or exceed sales goals and position them for advancement within Frontier.
  • Maintain a strong focus on activity/KPI management and account planning.
  • Drive revenue growth through the sale of Frontier’s products, services, and solutions.
  • Lead by example, ensuring Frontier creates business value for customers.
  • Coach SMB Sales Executives on surfacing customer needs, handling objections, and connecting customer business objectives with Frontier offerings.
  • Review sales proposals to ensure they meet customer needs.
  • Develop the sales team’s ability to provide relevant insights to customers.
  • Build and expand relationships with decision-makers in prospect and customer accounts.
  • Encourage your team to establish themselves as trusted advisors to prospects and customers.
  • Bring innovative ideas to both the internal team and customers.
  • Demonstrate a commitment to excellence and strong business acumen.
  • Partner with other sales resources and pre-sales engagement members to align goals and ensure continuous improvement.

FAQs

What is the main responsibility of the SMB Sales Manager?

The main responsibility of the SMB Sales Manager is to develop and support sales talent within a designated region, focusing on acquiring new SMB customers and driving revenue growth.

How many SMB Sales Executives will the SMB Sales Manager lead?

The SMB Sales Manager will lead a high-performing sales team of approximately 10 SMB Sales Executives.

What kind of experience is required for this role?

The role requires 3-5 years of experience managing sales teams and 5+ years of experience in telecommunications, IT, or the Managed Services industry in a B2B sales environment.

What is the expected On-Target Earnings (OTE) for this position?

The expected OTE for this position is over $130,000.

What benefits are offered to employees?

Benefits include 20 PTO days, 10 paid holidays per year, day one medical, dental, vision, and prescription drug plans, a 401k match, parental and caregiver leave, and adoption program assistance.

Is a college degree required for this role?

A BA/BS degree is preferred for this role.

What skills are necessary for success in this position?

Essential skills include strong market and industry knowledge, excellent objection handling and negotiation skills, strong presentation skills, and the ability to link corporate strategic goals to customer-facing solutions.

Will the SMB Sales Manager be involved in community activities?

Yes, the SMB Sales Manager is expected to engage with and become a key member of local communities by participating in community activities.

How is performance managed within the sales team?

Performance is managed through a strong focus on activity/KPI management and ongoing coaching to help SMB Sales Executives meet or exceed their sales goals.

What are the company's views on diversity and inclusion?

The company promotes a culture of inclusion and values diversity, encouraging applicants with unique perspectives to apply and be part of their mission to build digital connectivity.

Building Gigabit America

Telecommunications
Industry
10,001+
Employees
1935
Founded Year

Mission & Purpose

Frontier is the largest pure-play fiber provider in the United States. Driven by our purpose, Building Gigabit America®, we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses