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Manager, Technology Account Management

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Mastercard

15d ago

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Salt Lake City

AI generated summary

  • You must have technical account management experience, strong REST API knowledge, problem-solving skills, SQL proficiency, cloud familiarity, relevant certifications, and excellent communication abilities.
  • You will analyze client needs, design API solutions, lead implementation, manage client relationships, provide technical support, and troubleshoot issues to ensure successful project delivery.

Requirements

  • • Previous experience in a solution engineering or technical account management role.
  • • Strong knowledge of REST APIs and experience in integrating them into various applications/ API-based solutions.
  • • Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
  • • Problem-solving mindset and ability to work independently and within a team.
  • • Familiarity with financial industry standards and protocols (e.g., OAuth, FDX, OpenID Connect, PCI-DSS).
  • • Strong communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
  • • Proven ability to work effectively in a collaborative, team-oriented environment.
  • • Adaptability and willingness to learn new technologies and stay updated on industry trends.
  • • Proficiency in SQL querying and database management.
  • • Understanding of software development life cycle (SDLC) and integration methodologies.
  • • Strong organizational skills and attention to detail.
  • • Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud).
  • • Knowledge of programming languages such as Python, Java, or JavaScript.
  • • Experience with authentication and encryption protocols (e.g., OAuth, RSA).
  • • Understanding of encryption and data security principles, enterprise architecture, networking.
  • • Relevant IT industry certifications and/or training (e.g., CompTIA CySA+, Network+, ISC^2 SSCP).

Responsibilities

  • Technical Solution Design:
  • Analyze client needs and tailor our API solutions to meet their specific requirements, ensuring optimal integration and performance.
  • Collaborate with cross-functional teams to design and architect effective technical solutions that align with the client's objectives and needs.
  • Post-sales Implementation:
  • Lead the technical implementation process, ensuring smooth integration and deployment of our API-based financial products within the client's ecosystem.
  • Provide technical guidance and support to clients during the implementation phase, addressing any integration challenges and ensuring successful project delivery.
  • Client Relationship Management:
  • Establish strong relationships with clients, acting as a technical advisor and ensuring their ongoing satisfaction with our solutions.
  • Gather feedback and insights from clients to continuously improve our products and services, communicating their needs to internal teams.
  • Technical Expertise and Support:
  • Utilize in-depth knowledge of REST APIs and SQL querying to provide technical expertise and support to both internal teams and integrating clients.
  • Troubleshoot and resolve technical issues, collaborating with the development and support teams to deliver effective solutions.

FAQs

What is the primary purpose of the Manager, Technology Account Management role at Mastercard?

The primary purpose of this role is to provide technical guidance to Mastercard’s largest and most strategic clients, ensuring optimal integration and performance of API-based financial products.

What technical skills are required for this position?

The role requires strong knowledge of REST APIs, SQL querying, and technical troubleshooting skills, as well as familiarity with financial industry standards and protocols.

Is experience in the financial industry necessary for this role?

While not explicitly required, familiarity with financial industry standards and protocols, such as OAuth, FDX, and PCI-DSS, is preferred and beneficial for success.

What are some key responsibilities of the Manager, Technology Account Management?

Key responsibilities include analyzing client needs, leading technical implementations, managing client relationships, providing technical expertise, and collaborating with cross-functional teams.

What type of client relationships will I manage in this role?

You will establish strong relationships with strategic clients, acting as a technical advisor and ensuring their ongoing satisfaction with Mastercard’s solutions.

Are there opportunities for professional development and training?

Yes, Mastercard offers eligibility for tuition reimbursement and encourages employees to stay updated on industry trends and new technologies.

What are the preferred additional skills for this role?

Preferred additional skills include familiarity with cloud computing platforms, programming languages like Python or Java, and knowledge of encryption and data security principles.

Is this position eligible for bonuses or commissions?

Yes, the successful candidate may be eligible for an annual bonus or commissions depending on the role.

What does the compensation package include?

The total compensation package includes a competitive base salary, insurance benefits (medical, dental, vision), paid leaves, a 401k plan with company match, and various other employee benefits.

How does Mastercard prioritize inclusion and diversity in hiring?

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, race, ethnicity, sexual orientation, or any other characteristic protected by law.

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Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.