Market Specialist, Global Response Operations, Greater China Region

Requirements

Minimum Qualifications:
Bachelors degree and/or masters or equivalent experience
Native in Mandarin is critical as this role will involve working on issues in the local language.
2+ years of professional experience within an operations environment
Experience communicating with a variety of audiences and stakeholders
Strategic thinker with strong analytical and problem-solving skills
Actual interest in supporting the Facebook and Instagram community
Excellent communication and collaboration skills
Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment
Preferred Qualifications:
Experience with vendor management
Cantonese proficiency is a plus.
Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
Experience with training, quality assurance or metrics analysis

Responsibilities

Work as part of the SEO GCR team, enforcing on crisis response within the Asia Pacific region while specifically representing the GCR market.
Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on GCR.
Use a combination of language and market geopolitical knowledge, deep understanding of cultural, language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region.
Scope scalable solutions to improve the support of our community of users in the GCR market and in partnership with other regions.
Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.
Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required.
Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks.
Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process.
Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools.
Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts.
Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with cross-functionnal partners.
Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions.
Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards.
Support the training and onboarding Meta partners.

FAQs

What is the primary focus of the Market Specialist role in Global Response Operations?

The primary focus of the Market Specialist role is to ensure the best possible experience for users and advertisers in the Greater China Region by enforcing on crisis response, resolving user issues, and optimizing support operations.

Is fluency in Mandarin required for this position?

Yes, native fluency in Mandarin is critical as the role involves working on issues in the local language.

What qualifications are necessary for this role?

A Bachelor's degree and/or Master's degree or equivalent experience is required, along with 2+ years of professional experience in an operations environment.

Are there any preferred qualifications for this role?

Preferred qualifications include experience with vendor management, Cantonese proficiency, technical skills such as Excel and SQL, and experience with training or metrics analysis.

What type of work environment can I expect as a Market Specialist?

You can expect a fast-paced, ever-changing environment where you will need to be self-starting, intellectually curious, and adaptable to dynamic situations.

Will I be required to analyze data in this role?

Yes, the role involves analyzing key metrics and collaborating with cross-functional teams for process improvement, so strong analytical skills are essential.

Is experience with training or quality assurance valued in this position?

Yes, experience with training, quality assurance, or metrics analysis is considered a preferred qualification for this role.

What is the location of the Market Specialist position?

This position is full-time and based in the Dublin office.

How does the Market Specialist contribute to enforcement efforts?

The Market Specialist supports enforcement efforts by investigating and resolving issues on Meta products, identifying integrity risks, and collaborating with teams to manage and control these risks.

What can I expect regarding the company's mission and values?

Meta builds technologies to help people connect, find communities, and grow businesses, and employees contribute to shaping the future of social technology beyond current digital connection capabilities.