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Marketing Administrative Assistant - Ocean Watch

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Marriott International

Sep 11, 2024

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Myrtle Beach
  • Quick Apply

AI generated summary

  • You need a high school diploma or GED, at least 1 year of related experience, and no supervisory experience is required.
  • You will provide administrative support, manage inquiries, maintain records, assist guests, and ensure a professional environment while following company policies and safety procedures.

Requirements

  • High school diploma/G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience is required

Responsibilities

  • Provides organizational and administrative support to department(s) and its team members.
  • Enters and retrieves work related information contained in computer databases to update records, files, reservations, etc.
  • Addresses inquiries from guests and associates via telephone and in person.
  • Transmits information or documents using a computer, mail, or fax machine.
  • Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
  • Processes incoming and outgoing mail.
  • Creates and maintains computer and paper-based filing and organization systems for records, reports, and documents.
  • Compiles, copies, sorts, and files records of departmental activities and business transactions.
  • Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
  • Welcomes and acknowledges all guests according to company standards, anticipates and address guests’ service needs.
  • Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
  • Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
  • Complies with quality assurance expectations and standards.
  • Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
  • Stands, sits, or walks for extended periods or for an entire work shift.
  • Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
  • Performs other reasonable job duties as requested by Supervisors.
  • Maintains confidentiality of proprietary materials and information.
  • Protects the privacy and security of guests and coworkers.
  • Follows company and department policies and procedures.
  • Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Addresses guests' service needs in a professional, positive, and timely manner.
  • Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.
  • Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.
  • Thanks guests with genuine appreciation and provides a fond farewell.
  • Assists other associates to ensure proper coverage and prompt guest service.
  • Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speaks to guests and co-workers using clear, appropriate and professional language.
  • Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
  • Communicates efficiently with others to effectively exchange information.
  • Supports all co-workers and treats them with dignity and respect.
  • Develops and maintains positive and productive working relationships with other associates and departments.
  • Partners with and assists others to promote an environment of teamwork and achieve common goals.
  • Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
  • Enters and locates work-related information using computers and/or point of sale systems.
  • Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.
  • Transmits information or documents using a computer.
  • Enters and retrieves information contained in computer databases and software to update records, files, reservations.
  • Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
  • Transmits information or documents using mail, or fax machine.
  • Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.
  • Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

FAQs

What are the primary responsibilities of the Marketing Administrative Assistant at Ocean Watch?

The primary responsibilities include providing organizational and administrative support, managing information in databases, addressing guest inquiries, preparing documents, maintaining filing systems, and complying with company policies and procedures.

Is prior experience required for this position?

Yes, at least 1 year of related work experience is preferred for this position.

What tools or software will I be using in this job?

You will predominantly use Microsoft Office applications as well as other office equipment like telephones, fax machines, photocopiers, and electronic peripherals.

What qualifications do I need to apply for this job?

A high school diploma or G.E.D. equivalent is required to apply for this position.

Will I be required to handle guest interactions?

Yes, you will be responsible for addressing guests' service needs in a professional and timely manner.

Is there any physical activity involved in this job?

Yes, the position involves standing, sitting, or walking for extended periods and moving objects weighing less than or equal to 10 pounds without assistance.

Are there specific communication skills required for this role?

Yes, you need to have strong communication skills, including telephone etiquette, clear language usage, and the ability to prepare and review written documents.

Will I need to report safety incidents?

Yes, you are required to report any work-related accidents or injuries immediately to a manager or supervisor.

Does this position involve teamwork?

Yes, you will be expected to support co-workers, develop positive working relationships, and assist others to promote teamwork.

What kind of workplace culture can I expect?

You can expect a diverse workforce and an inclusive culture, as Marriott Vacations Worldwide is committed to hiring a diverse workforce.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.