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Medical Office Receptionist - 519 Specialty Office

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Endeavor Health

Aug 31, 2024

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Arlington Heights
  • Quick Apply

AI generated summary

  • You must have strong communication skills, customer service experience, computer proficiency, and the ability to work flexibly and independently across multiple locations. High school diploma needed.
  • You will greet patients, schedule appointments, manage calls, handle payments, assist with records, perform clerical duties, and maintain a professional environment while ensuring excellent customer service.

Requirements

  • - Excellent verbal and written communication skills with the ability to clearly communicate.
  • - Effective interpersonal skills to interact with patients, team members and physicians and to maintain team-oriented relationships with senior management, managers and staff.
  • - Ability to work efficiently with minimal supervision while exercising attention to details and independent judgment within stated guidelines.
  • - Ability to maintain high customer service standards.
  • - Proficient computer skills and the ability to learn and effectively utilize department specific software systems.
  • - Ability to work a flexible schedule as part of a team.
  • - Ability and willingness to float between multiple Physician Office locations when needed.
  • - Level of knowledge normally acquired through the completion of high school or equivalent work experience.
  • - One year of customer service work experience or interaction with the public required.
  • - Proficient computer skills.

Responsibilities

  • - Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service. Refers patients and visitors to appropriate department or resource. Notifies appropriate resource of patients and visitors arrival in a timely manner. Assures patient demographics and eligibility are correct.
  • - Receives and forwards telephone calls and takes and relays messages per protocol.
  • - Registers new patients and schedules appointments for providers and services. Reschedules appointments and follows up on cancelled and missed appointments.
  • - Collects co pays and balances and makes follow up appointments as necessary.
  • - Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
  • - May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
  • - Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
  • - May assist with medical records and clinical personnel as needed.
  • - Maintains work and waiting areas in a neat and professional manner.
  • - May perform a variety of special projects as assigned.
  • - Adheres to all NCH standards, policies and procedures.

FAQs

What is the main responsibility of a Medical Office Receptionist at the 519 Specialty Office?

The main responsibility is to provide office support including reception, scheduling, and patient assistance to ensure a high quality level of patient service and satisfaction.

What are the typical working hours for this position?

The position requires the ability to work a flexible schedule as part of a team, which may include different shifts.

What experience is required for this role?

One year of customer service work experience or interaction with the public is required, along with proficient computer skills.

Are there opportunities for professional growth in this position?

Yes, there are career pathways available to promote professional growth and development.

What types of benefits are offered for this position?

Benefits include various medical, dental, and vision options, tuition reimbursement, retirement options with company match, and paid time off, among others.

Is prior medical office experience necessary for this job?

While prior medical office experience is not explicitly required, one year of customer service experience and proficient computer skills are needed.

Do Medical Office Receptionists need to handle financial transactions?

Yes, the receptionist will collect co-pays and balances and make follow-up appointments as necessary.

Will the receptionist be required to assist with medical records?

Yes, the receptionist may assist with medical records and clinical personnel as needed.

How does the Medical Office Receptionist interact with patients and visitors?

The receptionist greets incoming patients and visitors, provides customer service, and responds to their questions using knowledge of the organization's policies and procedures.

Is there a requirement to float between multiple Physician Office locations?

Yes, the ability and willingness to float between multiple Physician Office locations when needed is required for this position.

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Endeavor Health

Your best health is our endeavor.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

NorthShore University HealthSystem, Swedish Hospital, Northwest Community Healthcare and Edward-Elmhurst Health are now united under one name: Endeavor Health. Together, we’re driven by our mission to help everyone in our communities be their best and our commitment to setting a new standard for healthcare by delivering a truly personal patient experience combined with convenient access to pioneering, world-class care. We are proud to be Illinois’ third-largest health system with more than 27,000 team members, nine award-winning hospitals and more than 300 clinic locations based in the communities we call home.