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Membership Sales Advisor, Reception and Customer Service (Placemaker)

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Places for People

27d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must build meaningful customer relationships, manage tasks confidently, promote physical activity, use sales tools effectively, and deliver exceptional customer service.
  • You will inspire teamwork, deliver excellent customer service, manage daily tasks, advocate for physical activity, utilize sales tools, and ensure a friendly, professional environment for members.

Requirements

  • You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
  • You will be able to multi-task and manage daily operational tasks with strong execution and confidence.
  • Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
  • You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
  • Sales focused and target driven individual.
  • You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.

Responsibilities

  • You will help to inspire others to work together and deliver their very best.
  • You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
  • You will be able to multi-task and manage daily operational tasks with strong execution and confidence.
  • Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
  • You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
  • Sales focused and target driven individual.
  • You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.

FAQs

What is the main responsibility of a Membership Sales Advisor, Reception and Customer Service (Placemaker)?

The main responsibility is to provide excellent customer service, promote a welcoming environment, and inspire others while managing daily operational tasks as well as sales activities.

Is previous experience in sales and customer service required for this role?

While previous experience is beneficial, it is not mandatory. A proactive and self-motivated individual can receive training and support to succeed in the role.

What opportunities for career advancement exist within Places Leisure?

There are various routes for advancement, including positions such as Placemaker Assistant Manager and Placemaker Manager.

What kind of training and development opportunities are offered?

Ongoing training opportunities include Customer Service and Sales learning through training partners, webinars, seminars, and options to develop additional skills such as lifeguarding and swimming teaching.

What qualities are desired in a candidate for this role?

The ideal candidate should have the ability to create meaningful relationships with customers, manage tasks confidently, advocate for physical activity, and be sales-focused and customer service-oriented.

What benefits are provided to employees at Places Leisure?

Benefits include alignment with the Real Living Wage, a bonus scheme, full health and fitness membership, flexible working options, additional annual leave purchase, ongoing development access, a company pension scheme, cashback for healthcare costs, and discounts on activities and retail.

How can interested candidates apply for this role?

Candidates can apply by completing a simple 5-minute application process, uploading their CV and a supporting statement that demonstrates their qualifications for the role.

Are there any safeguarding policies in place for this role?

Yes, Places for People has robust safeguarding policies to protect children, young people, and vulnerable adults, which all employees are expected to uphold.

What is the importance of safeguarding in this role?

Safeguarding is essential to ensure the safety of customers and colleagues, and individuals are expected to contribute to the safeguarding culture by following policies and reporting any concerns.

Can I apply for this role using a mobile device?

Yes, applicants can apply using mobile devices as long as their CV is stored in the cloud with supported services like Google Drive, OneDrive, or Dropbox.

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Places for People

Places for People is a leading affordable homes-led placemaker that believes places work when they work for everyone.

Real Estate
Industry
10,001+
Employees

Mission & Purpose

We are Places for People. Community is who we are and what we do. As the UK’s leading Social Enterprise, we believe we can improve our Customers’ lives through the Communities we build and look after. We do this by honouring our long-term commitment to creating and supporting thriving Communities where everyone matters – whether that be through the development of homes, schools, shops, community and leisure centres or providing access to job opportunities, training, and specialist support services. With over 50 years of experience in creating vibrant and diverse neighbourhoods, we own or manage over 230,000 homes, operate over 120 leisure facilities, and support more than 500,000 Customers. And we are set to deliver even more affordable homes over the next 10 years through our partnership with Homes England. We believe that Community matters, and with almost 11,000 People and 20 specialist companies within the organisation, we have the ability and expertise to create, develop and manage entire places, from supported living to luxury homes. Places for People is an organisation that turns profit into purpose, putting everything we earn back into our Communities, projects with social purpose, and creating and maintaining sustainable, thriving places.

Culture & Values

  • Support

    We’re always there to help customers and colleagues.

  • Positive

    We’re about a 'can-do' attitude, and encouraging others to achieve.

  • Integrity

    We’re open and honest, and always deliver on our promises.

  • Respect

    We treat people fairly and with understanding.

  • Innovative

    We're open to new ideas and not afraid of failure.

  • Together

    We achieve more by working well with others.