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Mercedes-Benz Star Expert

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Sytner Group

4d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Milton Keynes

AI generated summary

  • You should have retail customer service experience, a passion for excellent service, self-motivation, and a desire to inspire others while expanding your knowledge in this competitive environment.
  • You will engage customers, promote Mercedes-Benz benefits, build rapport, and ensure exceptional front-of-house service, including weekends, to enhance customer experience.

Requirements

  • Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment.
  • A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service.
  • When applying for this role please consider that we require candidates to have customer service experience within a retail environment experience as a minimum requirement for this role.

Responsibilities

  • As a Sytner Star Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of Mercedes-Benz, accessories and vehicle ownership, whilst displaying great front of house customer experience. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

FAQs

What is the primary role of a Mercedes-Benz Star Expert?

The primary role of a Mercedes-Benz Star Expert is to be the first point of contact for customers, initiating conversations, building rapport, and promoting the benefits of the Mercedes-Benz brand, accessories, and vehicle ownership while delivering exceptional customer service.

Is previous retail experience required for this position?

Yes, candidates are required to have customer service experience within a retail environment as a minimum requirement for this role.

Are weekends a part of the work schedule?

Yes, the role typically includes weekends to ensure customers receive the highest possible levels of service.

What training is provided to Star Experts?

Extensive training is provided to allow Star Experts to develop expert knowledge of the Mercedes-Benz brand.

What kind of benefits does Sytner Group offer to its employees?

Sytner Group offers an industry-leading benefits package, including enhanced holiday entitlement, maternity/paternity/adoption pay, career development opportunities, long service recognition, discounted car schemes, high street discounts, discounted gym memberships, cycle to work schemes, and one day a year for paid voluntary/community work.

Is the company committed to diversity and inclusion?

Yes, Sytner Group is committed to creating an equitable working environment that values and respects every individual's unique contribution and supports colleagues in reaching their full potential.

Where is the Mercedes-Benz of Milton Keynes located?

The Mercedes-Benz of Milton Keynes is located at Greyfriars Court, Kingston, Milton Keynes, Buckinghamshire, United Kingdom, MK10 0BN.

How can I apply for the role of Mercedes-Benz Star Expert?

You can apply for the Mercedes-Benz Star Expert position by clicking on the "Apply Now" option provided in the job listing.

What qualities are essential for succeeding in this role?

Essential qualities for this role include a passion for delivering excellent customer service, enthusiasm, self-motivation, and a determination to expand knowledge and inspire others.

Is there a focus on employee development at Sytner Group?

Yes, Sytner Group prides itself on developing talent and building careers, as evidenced by a high engagement score from colleagues on their satisfaction with the work environment.

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Sytner Group

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.