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Mobile Associate, Bilingual Preferred - Retail Sales

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T-Mobile

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Merced

AI generated summary

  • You need a High School Diploma or GED, 6 months in retail/customer service, strong drive, teamwork skills, and be at least 18 years old. Bilingual preferred. Legal authorization required.
  • You will provide personalized customer service and sales, utilize digital tools for product demonstrations, complete training, collaborate with colleagues, and support various projects as assigned.

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment. (Preferred)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
  • Effective at balancing customer needs and performance goals. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Responsibilities

  • Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
  • Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
  • Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
  • Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
  • Also responsible for other duties/projects as assigned by business management as needed

FAQs

What is the hourly pay for the Mobile Associate position?

The hourly base pay for the Mobile Associate position is $19.00, plus an additional $5.00 per hour in training pay.

What are the training opportunities available for new Mobile Associates?

Within the first 90 days of working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay.

What is the promotion opportunity for Mobile Associates?

After completing training, Mobile Associates are promoted to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year, with actual incentives varying based on performance and full-time status.

Are bilingual candidates preferred for this position?

Yes, bilingual candidates are preferred for the Mobile Associate position.

What benefits does T-Mobile offer to employees?

T-Mobile offers a comprehensive benefits package that includes medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, parental and family leave, childcare subsidy, tuition assistance, and more.

What qualifications are required for the Mobile Associate role?

A high school diploma or GED is required, along with 6 months of customer service and/or sales experience in a retail environment preferred.

Is there a minimum age requirement to apply for the Mobile Associate position?

Yes, candidates must be at least 18 years of age to apply for the Mobile Associate position.

Are employees eligible for stock options?

Yes, every employee at T-Mobile is eligible for an Annual Stock Grant as part of their Total Rewards package.

How does T-Mobile measure success in the Mobile Associate role?

Success in the Mobile Associate role is measured by customer satisfaction, proficiency in product knowledge, and the effective use of digital resources to enhance the customer experience.

Does T-Mobile provide accommodations for individuals with disabilities during the application process?

Yes, T-Mobile provides reasonable accommodations for individuals with disabilities during the application or interview process and can be contacted at the provided email or phone number for assistance.

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T-Mobile

Be Unstoppable With Us!

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.