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Mobile Associate - Retail Sales

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T-Mobile

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Atwater

AI generated summary

  • You need a high school diploma, 6 months in customer service/sales, a passion for helping customers, a competitive drive, and the ability to balance customer needs with performance goals.
  • You will provide personalized tech solutions, utilize digital tools for customer engagement, complete training on retail processes, collaborate with team members, and handle additional assigned tasks.

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred.
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
  • Effective at balancing customer needs and performance goals. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Responsibilities

  • Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
  • Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
  • Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
  • Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
  • Also responsible for other duties/projects as assigned by business management as needed

FAQs

What is the base pay for the Mobile Associate - Retail Sales position?

The hourly base pay for this position is $19.00, plus an additional $5.00 per hour in training pay.

What promotional opportunities are available after starting as a Mobile Associate?

Within the first 90 days, Mobile Associates undergo on-the-job training and can promote to the Mobile Expert role, becoming eligible for an annualized incentive target of $18,000 per year.

What benefits are offered to T-Mobile employees?

T-Mobile offers comprehensive benefits including medical, dental, and vision insurance, 401(k), employee stock grants, paid time off, paid parental and family leave, tuition assistance, and mobile service discounts among others.

Is previous retail or customer service experience required for this role?

While 6 months of customer service and/or sales experience is preferred, it is not explicitly required for all applicants.

Are there age or citizenship requirements for applying to this position?

Yes, applicants must be at least 18 years of age and legally authorized to work in the United States.

Will I be working independently or as part of a team?

This role involves collaborating with colleagues and supporting a seamless customer experience, so teamwork is an essential component of the job.

What skills are essential for success in this position?

Successful candidates should possess strong customer advocacy, a competitive drive, the ability to manage performance goals, and good communication skills for customer interactions.

Is travel required for the Mobile Associate role?

No, travel is not required for this position.

How does T-Mobile support employee growth and career advancement?

T-Mobile encourages employees to grow in their careers through various training opportunities and emphasizes that there are no strict corporate ladders, but rather a "jungle gym of possibilities."

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T-Mobile

Be Unstoppable With Us!

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.