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Mobile Associate, Retail Sales

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T-Mobile

13d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Staten Island

AI generated summary

  • You need a High School Diploma/GED, 6 months of customer service/sales experience, a passion for customers, competitive drive, and teamwork skills. Must be 18+ and authorized to work in the U.S.
  • You’ll provide personalized service and sales, use digital tools for customer engagement, complete training on retail processes, collaborate with colleagues, and handle additional tasks as needed.

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment. (Preferred)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
  • Effective at balancing customer needs and performance goals. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Responsibilities

  • Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
  • Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
  • Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
  • Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
  • Also responsible for other duties/projects as assigned by business management as needed

FAQs

What is the base pay for the Mobile Associate position?

The hourly base pay for the Mobile Associate position is $21.00, plus an additional $5.00 per hour training pay.

Is prior retail experience required for this position?

While a high school diploma or GED is required, 6 months of customer service and/or sales experience in a retail environment is preferred but not mandatory.

What benefits does T-Mobile offer to employees?

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), paid time off, employee stock grants, tuition assistance, childcare subsidy, and more.

Are there opportunities for career advancement within T-Mobile?

Yes, T-Mobile provides a career growth environment, which encourages employees to explore various roles and opportunities within the company as there is no traditional corporate ladder.

What is the training process for new Mobile Associates?

New Mobile Associates receive on-the-job training within the first 90 days, during which they are eligible for hourly training pay.

Are Mobile Associates eligible for incentives?

Yes, once Mobile Associates are promoted to the Mobile Expert role, they are eligible for an annualized incentive target of $18,000/year, with actual incentives varying based on performance and full-time status.

Is there an age requirement to work as a Mobile Associate?

Yes, applicants must be at least 18 years of age to be eligible for the Mobile Associate position.

Does T-Mobile support employees with disabilities?

Yes, T-Mobile is committed to providing reasonable accommodations to individuals with disabilities during the application or interview process.

Is travel required for the Mobile Associate position?

No, travel is not required for the Mobile Associate position.

Are all employees at T-Mobile eligible for stock grants?

Yes, every employee at T-Mobile is eligible for an Annual Stock Grant.

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T-Mobile

Be Unstoppable With Us!

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.