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Mobile Associate - Retail Sales

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T-Mobile

25d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Springfield

AI generated summary

  • You need a High School Diploma/GED, 6 months customer service/sales experience, a passion for customer advocacy, a competitive drive, teamwork skills, and to be at least 18 years old.
  • You will engage customers, utilize digital tools to explain services, complete training on retail processes, collaborate with team members, and assist with various tasks as needed.

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment. (Preferred)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
  • Effective at balancing customer needs and performance goals. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Responsibilities

  • Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
  • Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
  • Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
  • Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
  • Also responsible for other duties/projects as assigned by business management as needed

FAQs

What is the hourly base pay for the Mobile Associate position?

The hourly base pay is $18.00, plus $5.00 per hour during training pay.

What are the training requirements for new Mobile Associates?

New Mobile Associates receive on-the-job training within the first 90 days of employment.

What benefits do employees receive at T-Mobile?

Employees receive a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, a 401(k), paid time off, paid parental leave, and many more benefits.

Is prior retail experience required for this role?

While a High School Diploma/GED is required, 6 months of customer service and/or sales experience in a retail environment is preferred but not mandatory.

Are Mobile Associates eligible for promotions?

Yes, after successfully completing training, Mobile Associates can promote to the Mobile Expert role.

What performance-based incentives are available?

Mobile Associates are eligible for an annualized incentive target of $18,000, with actual incentives varying based on performance and full-time status.

Are part-time employees eligible for the same benefits as full-time employees?

Yes, both full-time and part-time employees have access to the same benefits when eligible.

How does T-Mobile support employee growth and development?

T-Mobile emphasizes employee growth by offering various opportunities for career advancement and development, promoting a culture where employees can navigate their career paths freely.

Is there a minimum age requirement for this position?

Yes, candidates must be at least 18 years of age to apply for the Mobile Associate position.

Are T-Mobile employees eligible for stock grants?

Yes, every employee at T-Mobile is eligible for an Annual Stock Grant, reinforcing the company's ownership culture.

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T-Mobile

Be Unstoppable With Us!

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.