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Mortuary Assistant

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University Hospital Southampton NHS Trust

Oct 4, 2024

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Healthcare
  • Southampton

Requirements

  • Essential criteria
  • Patients First
  • Always Improving
  • Working Together
  • Skills and competencies
  • Communication
  • Advanced Microsoft Office skills
  • Time management
  • Data Analysis
  • Qualifications, Knowledge, And Experience
  • Experience of working in a busy administrative environment
  • Experience in a customer facing role.
  • ECDL or equivalent.
  • NVQ3 in Administration or working towards.
  • Able to present information to others.
  • Able to use judgement and initiative to provide information and support
  • Able to apply tact and sensitivity to establish trust and confidence
  • Empathetic approach to dealing with and resolving enquiries
  • Previous administrative experience in a similar setting
  • Able to compose correspondence and reports.
  • Be able to cope with seeing and hearing sensitive & distressing information within a bereavement setting
  • To have read and understood basics of Caldicott principles and GDPR
  • Uses of empathy and emotional intelligence when dealing with difficult situations
  • Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed parents/families)
  • Understands the importance of confidentiality and takes responsibility for protecting confidential information.
  • Desirable criteria
  • NHS or public sector experience
  • Working with funeral directors/coroner’s service
  • Knowledge & Experience in using Patient Management System
  • Knowledge of medical Terminology
  • Knowledge of patient management systems.
  • Good understanding of the coronial system
  • Good working knowledge of mortuary practices.

Responsibilities

  • Carry out all of the day-to-day processes relating to the mortuary and post mortem administrative work in consultation with the APT staff. This will include assisting with the care of all patients, liaising with external and internal service users, developing working relationships with these users, working with families and ensuring HTA standards are followed.
  • The work is varied, complex and requires a high degree of organisation in addition to skills and proficiency in all aspects of mortuary work.
  • Need to have a flexible approach to daily tasks, demonstrate the ability to work on their own initiative, liaise with others and follow departmental SOPs.

FAQs

What are the core working hours for this position?

The core working hours are 0730-1700 Monday to Friday, with additional out-of-hours technical on-call service available 24/7.

Is prior experience necessary for this role?

Yes, experience working in a busy administrative environment and in a customer-facing role is essential.

Are there opportunities for learning and development?

Yes, University Hospital Southampton NHS Foundation Trust offers learning and development opportunities to help you achieve your career aspirations.

What type of work environment can I expect?

You can expect a busy and dynamic mortuary environment that requires effective organization and prioritization of care for the deceased.

What types of patients does the UHS mortuary handle?

The UHS mortuary handles over 3000 patients annually, including adult, paediatric, and high-risk post mortems, as well as neuropathology cases.

What skills are essential for this role?

Essential skills include strong communication, advanced Microsoft Office skills, time management, and data analysis.

Is flexibility in working hours available?

Yes, specific flexibility in the hours you work can be discussed during the interview process.

What qualities are you looking for in candidates?

We are looking for motivated, flexible, and resilient individuals who work well in a team environment and prioritize care and dignity in the mortuary setting.

Do I need to have knowledge of GDPR and Caldicott principles?

Yes, understanding the basics of Caldicott principles and GDPR is essential for this role.

What support is offered to staff working in the mortuary?

We actively encourage the suggestions and involvement of all staff in service improvement projects and collaborate with other teams and staff groups within the Trust.

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University Hospital Southampton NHS Trust

🏥 #NHS careers @UHSFT 🌡 Putting patients first 🤝 Working together 🔬 Always improving #LeadingTheWay

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

University Hospitals Southampton NHS Foundation Trust (UHS) offers a broad range of healthcare services, including specialized and emergency care, to the community. Their ultimate mission is to provide exceptional patient care, support, and treatment through innovation and excellence. UHS aims to improve health outcomes and enhance the patient experience by fostering a dedicated, skilled workforce and implementing advanced medical practices.

Benefits

  • Staff Discounts

    Receive discounts for major retailers and experiences with the Blue Light card, plus other salary sacrifice schemes.

  • 24/7 Wellbeing Support

    You can access impartial, confidential advice from qualified counsellors for many different issues.

  • Cycle to work

    Keep active with tax-free bikes and save up to 30% on cycling gear.

  • Park & Ride

    The Adanac Health & Innovation Campus provides a park and ride service.

  • Training & development

    We support development from entry level apprenticeships through to post doctoral research.

  • On-site Facilities

    Access to free gym membership, numerous eateries and bespoke gardens at our Southampton General site

  • Childcare support

    Support and advice is available to all employees on any childcare related issue.

  • Savings on childcare

    Access to childcare vouchers and our fee direct scheme.