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National Account Manager

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Christian Dior Couture

4d ago

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    Marketing
  • London

AI generated summary

  • You need 3+ years in luxury goods, strong make-up knowledge, a graduate degree, and skills in negotiation, analysis, creativity, and digital strategies for successful account management.
  • You will support strategy development, manage P&L, monitor trading results, oversee inventory, ensure timely payments, and lead projects to enhance retailer performance.

Requirements

  • 3+ years’ experience in luxury goods, cosmetics or retail
  • Strong background in make-up, with demonstrable commercial success in the category
  • Graduate level education
  • Sound understanding of and appreciation for the luxury goods industry
  • Personal affinity with the Dior brand and products
  • Competent in usage of MS Excel, PowerPoint and Outlook
  • Ambitious, entrepreneurial, and brave in pursuit of commercial growth, especially within make-up
  • Passionate about spotting and reacting to beauty trends to drive sell-in and sell-out (SISO)
  • Strong understanding of the beauty consumer and their evolving behaviours
  • Negotiation: Uses both hard and soft negotiation techniques to secure win-win results; is able to adapt approach quickly in order to secure better results
  • Influencing & stakeholder management: Adapts personal style to influence others better; builds consensus and secures support through a broad range of techniques
  • Analytical skills: Compiles and interprets financial, market and category data; translates insights into actionable plans
  • Commercial Creativity: Brings fresh ideas to drive make-up category performance through compelling trade plans, activations and innovations
  • Digital Fluency: Builds integrated plans that include digital campaigns, influencer partnerships and events to amplify retail impact
  • Operational Excellence: Accurately forecasts and manages stock, with a focus on inventory optimisation and launch readiness

Responsibilities

  • STRATEGIC DIRECTION. Support the Senior Commercial Manager in developing a 3-year vision and strategy for selected retailers. Review progress annually to ensure delivery is on track, and recommend changes as appropriate.
  • ANNUAL PLANNING. Recommend annual budgets and plans to meet the objectives of the 3-year strategy. Support Senior Commercial Manager in negotiating commercial terms and retail tactics (eg. trade marketing plan, distribution, staffing) to support annual budgets.
  • TRADING. Compile and monitor trading results (retail, gross sales, net sales, stock, returns, DSO) on a monthly and quarterly basis to ensure performance is on track. Develop and deliver proposals to enhance performance ‘in flight’, negotiating additional support as needed. Work with other functions to ensure all retail opportunities are maximised.
  • P&L MANAGEMENT. Drive the enhancement of the P&L for selected retailers, in line with the 3-year strategy. Review spend against budget (eg. staffing, capex) on a quarterly basis, addressing over/under-spends as appropriate to achieve profit targets.
  • INVENTORY MANAGEMENT. Work with Operations team to forecast quantities for new launches. Present each journey to retailers to secure appropriate sell-in for new launches. Review retail sales, sell-in and cover with each retailer on a monthly basis to optimise stocks and assortment, flagging issues with Senior Commercial Manager as required. Work with retailers to resolve out-of-stock issues as quickly as possible. Authorise RGAs as required, and ensure RGA log is accurate and up to date.
  • ACCOUNT MANAGEMENT. Work with Finance team to monitor payments and overdue accounts, escalating issues to Senior Commercial Manager if required. Act as primary contact for all communications with selected retailers.
  • PROJECTS. Lead key projects/initiatives to drive business performance, coordinating activity across retailers and functions as required.

FAQs

What is the main purpose of the National Account Manager role?

The main purpose of the National Account Manager role is to manage a selected group of retailers for Dior perfumes and cosmetics, developing partnerships and delivering joint plans to increase market share and profit while enhancing Dior’s brand image.

What are the key responsibilities of the National Account Manager?

The key responsibilities include strategic direction, annual planning, trading, P&L management, inventory management, account management, and leading key projects/initiatives to drive business performance.

What qualifications are required for this position?

A graduate level education and 3+ years of experience in luxury goods, cosmetics, or retail are required, along with a strong background in make-up and sound understanding of the luxury goods industry.

What competencies are valued for this role?

Key competencies include negotiation skills, influencing & stakeholder management, analytical skills, commercial creativity, digital fluency, and operational excellence.

What type of individual does Dior seek for this position?

Dior seeks an entrepreneurial and commercially savvy individual with a strong background in make-up, driven to identify opportunities, confident, trend-aware, and passionate about beauty consumers.

What tools and software skills should applicants have?

Applicants should be competent in the use of MS Excel, PowerPoint, and Outlook.

Is there a focus on digital and influencer engagement in this role?

Yes, the role requires building integrated plans that include digital campaigns, influencer partnerships, and events to amplify retail impact.

Will the National Account Manager handle financial monitoring?

Yes, the National Account Manager will work with the Finance team to monitor payments and overdue accounts and ensure financial targets are met.

What is the location for this position?

The position is located in Kensington, London.

What is the expected relationship with senior management?

The National Account Manager will report to the Senior Commercial Manager and support them in various strategic and operational tasks related to selected retailers.

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Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.