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Night Porter

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BrewDog

21d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Edinburgh

AI generated summary

  • You need strong customer service, problem-solving skills, hotel experience (management preferred), flexible availability, and good communication for thorough shift handovers. First Aid cert preferable.
  • You will ensure guest safety and service overnight, handle room service and food, perform safety checks, assist housekeeping, set up for the day, and manage emergencies.

Requirements

  • You’ll have a high standard of customer service, as well as attention to detail. You’ll be proficient in problem solving and crisis management. Communication skills will be key in ensuring requests are met and the shift handover is thorough. Experience in hotels is essential, at management level is preferable. You'll be dedicated and flexible - this role within BrewDog will require a working pattern of different hours throughout the week and weekends and occasional holiday cover. Role can be 32-40 hours per week across 3-4 shifts. First Aid Certified preferable but training can be provided for the right candidate.

Responsibilities

  • You’ll be responsible for ensuring the health and safety of our guests throughout the night, as well as giving the highest levels of customer service.
  • Duties will include, serving room service to guests, food handling to dish up our 24hr hot dog menu, working with the reception and housekeeping team to ensure the operation is running as smoothly as possible.
  • You’ll also be responsible for safely checks, and standards checks throughout the shift, as well as some light set up duties for the day ahead.
  • In the event of an emergency, it would be your responsibility to safely evacuate the guests.
  • You’ll be working closely with the Management Team of the hotel to ensure our guests are welcomed into a stand-out venue.

FAQs

What is the main mission of BrewDog?

Our mission is to make others as passionate about great beer as we are.

What benefits do employees receive for late-night transportation?

We contribute £5 to your paycheck to help you get home safely after midnight, available to all our bar crew.

What kind of training does BrewDog offer its staff?

We support our staff through the internationally-recognised Cicerone qualifications and provide opportunities to try a variety of beers.

What discounts do employees receive?

Employees enjoy 50% off BrewDog Beers/Ciders, Wonderland Cocktails, BrewDog Merchandise, and Soft Drinks, along with 25% off all other menu items.

Is there a meal option available for staff during shifts?

Yes, staff can enjoy a full menu for just £4 when they're on shift.

What unique benefit does BrewDog offer after long-term service?

After every 5 years, employees receive an additional 4 weeks off as a sabbatical.

Are there any additional employee benefits?

Yes, we offer enhanced sick pay, life assurance, high street retail discounts, employee assistance programmes, and various family-friendly policies.

What are the primary responsibilities of the Night Porter?

Responsibilities include ensuring guest safety, serving room service, handling food, conducting safety checks, and assisting with morning preparations.

What qualifications are preferred for the Night Porter position?

Experience in hotels is essential, preferably at management level. First Aid certification is preferable, but training can be provided for the right candidate.

What skills are important for this role?

High standards of customer service, attention to detail, communication skills, and proficiency in problem solving and crisis management are key.

What is the expected working pattern for the Night Porter role?

The role can be 32-40 hours per week across 3-4 shifts, including different hours throughout the week, weekends, and occasional holiday cover.

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BrewDog

Welcome to Planet BrewDog.

Retail & Consumer Goods
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

BrewDog is a multinational craft brewery and pub chain that specializes in producing and selling a wide range of craft beers. They offer a diverse selection of beers, including their own creations and collaborations with other breweries. BrewDog's ultimate mission is to redefine the beer industry by challenging traditional norms and promoting craft beer culture globally. Their purpose is to create exceptional and innovative beers that push boundaries, celebrate creativity, and provide beer enthusiasts with unique and memorable experiences. BrewDog aims to foster a community of beer lovers, disrupt the beer market with their bold and flavourful brews, and advocate for sustainability and environmental responsibility in the brewing industry. They prioritise quality, independence, and sustainability in their brewing processes, while also supporting social causes and championing transparency and authenticity in their operations.