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NIGHT RECEPTIONIST

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Park Plaza

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should have strong interpersonal skills, excellent English, and previous customer-facing experience. Be ready for a 4 on/4 off shift pattern and share values of trust, respect, and teamwork.
  • You will manage guest requests with care, communicate effectively, uphold company values, and leverage your customer service experience while working 12-hour shifts on a 4 on/4 off schedule.

Requirements

  • Have excellent interpersonal skills and the ability to connect with others
  • Manage requests promptly, helpfully, politely and with a caring attitude
  • Possess a good command of English and excellent communication skills
  • Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
  • Have previous experience in a customer-facing role or as a Receptionist/Night Receptionist in the hospitality sector
  • Be available to work on a 4 on/4 off shift pattern (12-hour shifts)

Responsibilities

  • Manage requests promptly, helpfully, politely and with a caring attitude
  • Possess a good command of English and excellent communication skills
  • Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
  • Have previous experience in a customer-facing role or as a Receptionist/Night Receptionist in the hospitality sector
  • Be available to work on a 4 on/4 off shift pattern (12-hour shifts)

FAQs

What is the hourly wage for the Night Receptionist position?

The hourly wage for the Night Receptionist position is £13.04 per hour plus incentive.

How many vacation days do employees receive per year?

Employees start with 30 days of holiday per year, which includes bank holidays, and this increases with years of service.

Are there any benefits related to wellness?

Yes, employees receive two wellness days per year, in addition to their holiday entitlement.

What kind of employee discounts are offered?

Employees benefit from heavily discounted hotel room rates in Europe, a 50% discount on food and beverages at our restaurants and bars for their whole party, and access to discounted prices at hundreds of online and high street stores through BenefitHub.

Do employees have access to meals during their shifts?

Yes, employees receive two free meals per day, including days off if they choose to come in.

How does the salary advance option work?

Employees can access 40% of their pay before payday through Wagestream.

Is there an incentive for referring a friend to work at Park Plaza?

Yes, there is a Recommend a Friend scheme that offers £750 for successful referrals.

What is the work schedule for this role?

The Night Receptionist position operates on a 4 on/4 off shift pattern, with 12-hour shifts.

Are there opportunities for professional development?

Yes, the company provides award-winning training and a company pension plan.

Do employees receive support for transportation?

Yes, there are travel season ticket loans and a Ride to Work Scheme along with free local cycling lessons.

Will employees receive uniforms?

Yes, uniforms are provided where applicable, and free dry cleaning is also available.

Is there a process for accessing support during challenging times?

Employees have 24/7 access to our Employee Assistance Programme for any support they may need.

How are work schedules communicated to employees?

Rotas are published at least two weeks in advance, if applicable.

Are there team-building events at Park Plaza?

Yes, there are annual staff parties and events to promote team bonding.

What qualities are you looking for in an ideal candidate?

The ideal candidate should have excellent interpersonal skills, a caring attitude, good command of English, previous experience in a customer-facing role, and the ability to align with our company values.

Feel the Authentic

Travel & Leisure
Industry
1001-5000
Employees

Mission & Purpose

Park Plaza, part of the Radisson Hotel Group, is a premium hotel brand that operates upscale hotels and resorts in key locations across Europe, the Middle East, and Asia. Catering to both business and leisure travellers, Park Plaza offers stylish accommodations, modern amenities, meeting facilities, and exceptional dining experiences. The brand focuses on delivering personalised, high-quality service and memorable stays for guests. Their ultimate mission is to create a welcoming and luxurious environment where guests can relax, work, and explore their destinations with ease. The purpose of Park Plaza is to enhance the travel experience by combining comfort, convenience, and sophistication