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NOC Engineer

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BT Group

Sep 18, 2024

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Engineering
    IT & Cybersecurity
  • Dublin

Requirements

  • Candidates must have right to work in Republic of Ireland
  • This is a full-time role
  • The role is shift based and the team works 24 x 7 x 365 days a year
  • 12-hour shift pattern within 24/7/365 work rota
  • Shifts are generally 7:00am to 7:00pm or 7:00pm to 7:00am
  • Shift pattern covers nights, weekends and/or public holidays
  • Hours average over 6-week period to comply with WTR
  • Having your own mode of transport would be highly recommended as public transport to the locations can be awkward
  • The role is almost 100% office based with only very minimal home working

Responsibilities

  • NOC Engineers are responsible for the day-to-day operations of the Network Operations Centre and ensuring that at shift end a clear handover is completed.
  • NOC Engineers are responsible for the efficient in life management of the BT Ireland Network for ROI customers and completing network monitoring – to ensure all alarms are accounted for and fault tickets are managed for outstanding issues.
  • NOC Engineers complete first level fault diagnostics and drive incidents to resolution within the agreed SLA.
  • NOC Engineers escalate incidents nearing SLA and manage them through to resolution, working closely with second and third line teams.
  • NOC Engineers communicate effectively with our customers and the business as per process.
  • NOC Engineers participate in, and contribute to our teams focus on being a Healthy Place to Work and our strive towards maintaining Continuous Improvement.

FAQs

What is the location for the NOC Engineer role?

The NOC Engineer role is located at Dundrum Road, Dublin, Ireland.

What are the working hours for the NOC Engineer position?

The role operates on a shift basis with 12-hour shifts, either from 7am to 7pm or 7pm to 7am, covering a 24/7/365 schedule.

Is this a full-time position?

Yes, this is a full-time role.

Are there any specific requirements for candidates regarding work eligibility?

Yes, candidates must have the right to work in the Republic of Ireland.

What kind of training is provided for new hires?

New hires will undergo an initial 8-10 weeks of training, during which they will work normal Mon-Fri hours before transitioning to the shift pattern.

Do NOC Engineers work remotely?

The role is almost 100% office-based, with only minimal home working allowed.

Is there assistance for transportation to the work locations?

Having your own mode of transport is highly recommended as public transport to the locations can be awkward.

What benefits are offered to NOC Engineers?

The benefits include a 6% employer contribution to the pension scheme, healthcare cover, life assurance, permanent health insurance, 25 days of holiday entitlement, and various supports for working parents, among other perks.

Will NOC Engineers receive a shift allowance?

Yes, after completing the initial training period, NOC Engineers will be entitled to claim a monthly shift allowance as per company policy.

What is the closing date for applications?

The closing date for applications is 7th October.

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BT Group

Telecommunications
Industry
10,001+
Employees
1846
Founded Year

Mission & Purpose

BT (British Telecommunications) is a multinational telecommunications company based in the United Kingdom. They provide a wide range of communication and technology services to consumers, businesses, and government organisations. BT's offerings include broadband internet, mobile services, landline phone services, TV packages, and IT solutions. Their ultimate mission is to connect people and businesses through innovative and reliable communication and technology solutions, enabling seamless and efficient connectivity in an ever-changing digital world. BT's purpose lies in creating a connected and inclusive society by bridging the digital divide and leveraging technology to drive economic growth and social progress. Through their services and expertise, BT aims to empower individuals, businesses, and communities to thrive and achieve their full potential, ensuring that everyone can benefit from the advantages of a digitally connected world.

Benefits

  • Life Insurance

  • Health Insurance

  • Health Cash Plan

  • Pension Plan

  • Performance Bonus

  • Share Incentive Plan