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OMNI Customer Fulfillment Associate

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Walmart Canada

Jul 30, 2024

  • Job
    Full-time
    Entry Level
  • London
  • Quick Apply

AI generated summary

  • You must have strong communication skills, attention to detail, ability to work in a fast-paced environment, and a customer-focused mindset to fulfill orders effectively.
  • You will handle customer orders, ensure accurate fulfillment, maintain inventory, assist with returns, and provide exceptional service to enhance the shopping experience.

Requirements

  • Age – 16 or older

Responsibilities

  • Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
  • Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.
  • Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
  • Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
  • Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
  • Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.
  • Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
  • Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.

FAQs

What is the main responsibility of an OMNI Customer Fulfillment Associate?

The primary responsibility is to pick and pack online grocery delivery orders while ensuring high quality standards and accuracy, adhering to strict safety and food hygiene standards to achieve customer satisfaction.

What tasks are included in the order picking and packing process?

Tasks include efficiently picking and assembling orders from various temperature areas, packing orders with attention to detail, ensuring the highest quality of products, accurately documenting and labeling orders, optimizing tote fill, and adhering to safety and food hygiene standards.

What are the safety standards the associate must adhere to?

Associates must maintain a clean work area, immediately clean up spills and debris, ensure totes are clean before packing, operate material handling equipment safely, and complete safety pre-inspection checks.

Are there minimum age requirements for this position?

Yes, applicants must be 16 years old or older to qualify for the position.

What kind of flexibility is expected from an OMNI Customer Fulfillment Associate?

Associates are expected to demonstrate flexibility in completing or adjusting work assignments based on customer requests and to meet daily delivery schedules.

How does Walmart accommodate applicants with disabilities?

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Where is the primary location for this job?

The primary location is 330 Clarke Rd, E. London, ON N5W 6G4, Canada.

What kind of improvements can an associate suggest in this role?

Associates can participate in continuous improvement initiatives by suggesting changes related to operational procedures, productivity standards, customer satisfaction, safety, working conditions, and quality standards.

Is there any specific training provided for the role?

The job description does not specify training, but associates are expected to demonstrate behaviors that support the organization’s mission and core values, which may include training in safety and operational procedures.

What qualities are important for success in this position?

Important qualities include attention to detail, efficiency in picking and packing, commitment to safety and hygiene standards, strong organizational skills, and the ability to balance fulfillment responsibilities with customer service.

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Walmart Canada

Helping Canadians Save Money so they can Live Better

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walmart Canada operates a chain of more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada's flagship online store, Walmart.ca, is visited by more than 1.5 million customers daily. With more than 100,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands. Walmart Canada has made a commitment to regeneration – focusing on equitable opportunity, sustainability, community, ethics and integrity. Since 1994, Walmart Canada has raised over $650 million to support communities across Canada.