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OMNI Customer Fulfillment Associate (LC)

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Walmart Canada

Aug 3, 2024

  • Job
    Full-time
    Entry Level
  • Rouyn-Noranda
  • Quick Apply

AI generated summary

  • You must be 18 years or older to apply.
  • You will pick, pack, and assemble customer orders with attention to quality and detail, ensure safety and hygiene, optimize space, and support customer interactions while suggesting improvements.

Requirements

  • Age – 18 or older

Responsibilities

  • Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
  • Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.
  • Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
  • Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
  • Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
  • Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.
  • Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
  • Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.

FAQs

What is the main responsibility of an OMNI Customer Fulfillment Associate?

The main responsibility is to pick and pack online grocery delivery orders while ensuring high quality standards and accuracy, adhering to safety and food hygiene standards.

Is there an age requirement for this position?

Yes, applicants must be 18 years of age or older.

What skills are required for picking and assembling orders?

Associates need to efficiently pick and assemble orders from various temperature areas with great care and attention to quality to achieve “On Time” delivery.

How does one ensure product quality during the packing process?

It is crucial to pack orders with attention to detail, ensuring products are undamaged and of the freshest selection.

Are there specific safety and hygiene standards that need to be followed?

Yes, the associate must adhere to strict safety and food hygiene standards, maintain a clean work area, and ensure all totes are clean before packing.

Will the associate interact with customers?

Yes, the associate balances fulfillment responsibilities with customer interaction, supporting resolution of any issues as they arise.

Is there any training required for handling alcohol products?

Yes, associates must complete required training to handle alcohol products.

What is the work location for this position?

The primary location for this position is 275 Blvd Rideau, Rouyn-Noranda, QC J9X 5Y6, Canada.

Does Walmart provide accommodations for disability-related needs?

Yes, Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Are there opportunities for continuous improvement suggestions in this role?

Yes, associates are encouraged to participate in continuous improvement initiatives by suggesting changes related to operational procedures, productivity, and customer satisfaction.

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Walmart Canada

Helping Canadians Save Money so they can Live Better

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walmart Canada operates a chain of more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada's flagship online store, Walmart.ca, is visited by more than 1.5 million customers daily. With more than 100,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands. Walmart Canada has made a commitment to regeneration – focusing on equitable opportunity, sustainability, community, ethics and integrity. Since 1994, Walmart Canada has raised over $650 million to support communities across Canada.