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Online Assistant

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Sainsbury's

Oct 5, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics

Requirements

  • Love food, shopping and fast-paced work?
  • It's important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
  • If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
  • Sainsbury's will only recruit individuals who have passed the school leaver’s age.

Responsibilities

  • Love food, shopping and fast-paced work? Joining our team as an Online Assistant could be the role for you! This is a hands-on job that makes our online customer orders happen, from the second they click the order button on our website to the moment their shopping lands on their doorstep.
  • As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for.
  • Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
  • Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail.
  • It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
  • We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!

FAQs

What is the hourly rate for the Online Assistant position?

The hourly rate for the Online Assistant position is £13.15 per hour.

Where is the Online Assistant position located?

The Online Assistant position is located at the Crayford Store, Dartford, DA1 4HW.

What are the required hours for this role?

The Online Assistant role is part-time with a requirement of 12 hours per week.

What is the duration of the contract?

The contract type for the Online Assistant position is a Fixed-Term Assignment.

What shift hours can I expect if I apply for this job?

The shift hours for the Online Assistant role are Monday, Saturday, and Sunday from 04:00 to 08:00.

What responsibilities will I have as an Online Assistant?

As an Online Assistant, you will be responsible for picking customer orders, ensuring quality product selection, processing orders, supporting customer queries, and assisting online Drivers.

Is previous experience required for this position?

While previous experience may be beneficial, it is not explicitly stated as a requirement in the job description.

Are there any age restrictions for this role?

Yes, if the shifts for this role cover hours earlier than 6am or later than 11pm, you must be at least 18 years of age.

What benefits does Sainsbury's offer for this position?

Sainsbury's offers a range of benefits, including a discount card, free food and hot drinks, generous holiday entitlement, shopping discounts, family leave, pension contributions, share schemes, and wellbeing support.

Do I receive a nightshift premium if I work nights?

Yes, there is a nightshift premium of £2.45 for every hour worked between midnight and 5am, in addition to the advertised hourly rate.

When does the discount card become active?

The discount card becomes active after four weeks of employment. Initially, it offers a 10% discount, which increases to 15% on Fridays and Saturdays at Sainsbury’s after that period.

Is there support for wellbeing provided to employees?

Yes, employees have access to wellbeing support, including a confidential Employee Assistance Programme that offers guidance on a wide range of issues.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.