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Online Sales Counselor

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Arbor Homes

Dec 13

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Indianapolis
    Remote
  • Quick Apply

AI generated summary

  • You must have strong customer service, communication, and multi-tasking skills, experience with sales databases, mobile device proficiency, weekend availability, and knowledge of mortgage processes.
  • You will respond to customer inquiries, educate prospects, qualify leads, manage databases, coordinate marketing efforts, and assist in community launches while maintaining online sales materials.

Requirements

  • Outstanding customer service skills
  • Excellent written and verbal communication skills
  • Experience using sales contact management databases
  • Solid planning and multi-tasking skills
  • The ability and inclination to work with mobile communication devices
  • Weekend availability is required
  • Understanding mortgage process and available programs/ability to pre-qualify

Responsibilities

  • Provide immediate email or telephone response to all internet customer requests with a targeted goal of 5 minutes or less or less turnaround for all initial correspondence.
  • Educate internet customers on current and future community and product offerings, effectively creating desire to visit our model homes and set a sales appointment.
  • Qualify all leads before setting up appointment with Sales Manager.
  • Assist in distributing electronic marketing collateral to prospective customers who visit the Arbor Homes website.
  • Effectively manage the internet customer database.
  • Work with Sales and Marketing Managers in developing tracking and reporting tools to manage the internet prospecting process and provide feedback and results of daily and weekly activities.
  • Review the website community page and quick move in page content and advise the Marketing and Sale Department of any necessary updates needed.
  • Coordinate with Sales and Marketing Departments on the results of marketing e-blast campaigns or other internet-based marketing initiatives.
  • Have a competent understanding of all selling areas Arbor is building in, their product and community offerings at all times and be responsible for updating the online sales binder weekly if needed.
  • Become an expert on Arbor’s CRM, campaigns, web chat, etc. to support on-line sale initiatives.
  • Assist with new community launches by building interest lists for "Coming Soon" communities.
  • Continually providing e-mails and phone calls to prospects that have not purchased. Weekly and monthly follow to be defined when meeting with regional Manager on traffic follow up.
  • Attend Realtor functions, and grand openings when appropriate.
  • Perform all other duties as assigned by Regional Sales and V.P of Sales and Marketing.

FAQs

What is the primary responsibility of the Online Sales Counselor at Arbor Homes?

The primary responsibility of the Online Sales Counselor is to create a positive interactive experience for internet customers using phone, email, and online live chat.

What type of work culture does Arbor Homes promote?

Arbor Homes promotes a culture that prioritizes quality and customer service over profits and cutting corners, fostering an enthusiastic and creative workplace.

What is the salary structure for this position?

The position offers a base salary along with uncapped commission opportunities.

Are there opportunities for career advancement?

Yes, there are advancement opportunities available within the company.

What kind of benefits does Arbor Homes offer?

Arbor Homes offers benefits including health and life insurance, 401(k) plans, paid parental leave, tuition assistance, company discounts, and 4 weeks of paid time off.

What are the expected response times for customer inquiries?

The goal is to provide an immediate response to all internet customer requests within 5 minutes or less for initial correspondence.

Is weekend availability required for this position?

Yes, weekend availability is required.

What skills are important for the Online Sales Counselor role?

Important skills include outstanding customer service, excellent communication abilities, experience with sales contact management databases, solid planning and multi-tasking skills, and the ability to work with mobile communication devices.

Will the Online Sales Counselor be involved in marketing initiatives?

Yes, the Online Sales Counselor will coordinate with Sales and Marketing Departments on the results of marketing e-blast campaigns and other internet-based marketing initiatives.

Does Arbor Homes provide training on their systems?

Yes, the Online Sales Counselor is expected to become an expert on Arbor's CRM, campaigns, web chat, and other tools to support online sales initiatives.

What type of candidates does Arbor Homes look for?

Arbor Homes looks for candidates who are creative, committed to helping people, and possess enthusiasm and skill in customer service.

Are there any special events or outings for employees?

Yes, Arbor Homes organizes team outings and company-sponsored volunteer events for its employees.

Will I need to attend external events in this role?

Yes, the Online Sales Counselor may be required to attend Realtor functions and grand openings when appropriate.

What is Arbor Homes' commitment to diversity and inclusion?

Arbor Homes is committed to inclusion and diversity and takes affirmative action to ensure equal opportunity for all applicants, regardless of various characteristics such as race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Does Arbor Homes participate in E-Verify?

Yes, Arbor Homes participates in E-Verify.

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Arbor Homes

Real Estate
Industry
201-500
Employees
1994
Founded Year

Mission & Purpose

For over 25 years, Arbor Homes has been a leading new home construction builder having built more than 16,000 new homes in Central Indiana, Kentucky and Ohio. Founded in 1994, President Curtis Rector, started Arbor Homes with a commitment to build great neighborhoods and deliver quality homes at affordable prices allowing families to celebrate life’s best moments. Arbor Homes is driven to increase home ownership. In 2004, Arbor founded its sister company, Silverthorne Homes, to offer a luxurious, move up home line with high-end features as an alternative option for home buyers. Arbor Homes joined Berkshire Hathaway's Clayton Properties Group in 2018 to continue to make the dream of home ownership a reality by delivering high quality homes at a great value. In recent years, Arbor Homes has acquired Louisville based Elite Homes, expanded into Kentucky and Ohio and introduced their first low-maintenance communities and product, Destination by Arbor Homes.