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Onsite Sales Trainer

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PANDORA Jewelry

Sep 24, 2024

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
  • Madrid

Requirements

  • Strong experience in on-the-ground training, leading in-person training sessions and managing training projects.
  • Fluent in Spanish and English. Portuguese or French are a plus.
  • Knowledge of Canva is a plus.
  • Expert on MS Office (PowerPoint, Excel, Word).

Responsibilities

  • Spend 2-3 days per week in-store, providing coaching and mentoring to store staff.
  • Conduct "flash coaching" sessions to address immediate performance issues and provide real-time feedback.
  • Collaborate with RSMs to identify areas for improvement and develop action plans to address them.
  • Provide guidance and support to RSMs in implementing strategies to enhance store performance.
  • Partner with DSMs to assess team performance and identify opportunities for improvement.
  • Work in tandem with DSMs to implement initiatives aimed at driving KPI improvement and enhancing overall team effectiveness.
  • Collaborate closely with the merchandising, marketing, visual merchandising, and operations departments to align training objectives with broader business goals.
  • End-to-end project management (identifying needs; working as a group; implementation of training material).
  • Use of training tools with our sales teams at collection launches (storytelling, sales arguments).
  • Creation of toolkits for our sales teams depending on their needs.
  • Creation of training workshops depending on the needs of our teams.
  • Adaptation of Global Training content for the local market.
  • Plan and manage the annual training calendar for your region, ensuring timely execution of all training activities.
  • Create and develop training content in line with business needs and training cadence.
  • Lead training sessions (from 30 minutes to 2 days long).
  • Training different sales teams (Owned and Operated Stores, Franchises, Multibrands).
  • Lead training for specific collection or project launches with other services within Pandora.
  • Adapt Global learning content and update training modules on our training platform.
  • Create new training content for our e-Learning platform (hybrid training, videos, podcasts, etc.).
  • Prepare training and logistics.
  • Follow up on and analyse training feedback from our colleagues.
  • Follow up on the completion rate of online training.
  • Accompany our various teams in their training plans.
  • Accompany new joiners in their training for onboarding with Pandora.
  • Meet changing deadlines and manage multiple projects with a high degree of responsibility and proactivity. Strong communication, leadership, and collaboration skills are essential to ensure success in this role.

FAQs

Where is the Onsite Sales Trainer position based?

The Onsite Sales Trainer position is based in Madrid, Spain.

What is the main responsibility of the Sales Trainer?

The main responsibility of the Sales Trainer is to provide on-the-field coaching and support to store staff, while collaborating closely with Regional Sales Managers (RSMs) and District Sales Managers (DSMs) to improve key performance indicators (KPIs) and enhance overall team performance.

How often will the Sales Trainer be in-store?

The Sales Trainer will spend 2-3 days per week in-store, providing coaching and mentoring to store staff.

What languages are required for this position?

The candidate should be fluent in Spanish and English; proficiency in Portuguese or French is a plus.

What kind of training will the Sales Trainer be conducting?

The Sales Trainer will lead in-person training sessions, conduct "flash coaching," create training workshops, and develop e-Learning content.

What experience is required for the Onsite Sales Trainer role?

Strong experience in on-the-ground training, leading in-person training sessions, and managing training projects is required for this position.

Are there specific skills that are beneficial for this job?

Yes, knowledge of Canva and expertise in MS Office (PowerPoint, Excel, Word) are beneficial skills for this position.

Who will the Sales Trainer report to?

The Sales Trainer will report to the Sales Training Manager for Western Europe.

What is the objective of the role in terms of collaboration with other departments?

The Sales Trainer will collaborate closely with the merchandising, marketing, visual merchandising, and operations departments to align training objectives with broader business goals.

Is the position focused solely on training?

No, the position also involves project management, content creation, administration, and supporting various teams in their training plans.

How does Pandora view diversity and inclusion?

Pandora is committed to creating an inclusive and diverse workplace and reflects societal diversity in its customer engagement, believing it is essential to delivering on its company purpose.

How should applicants reach out if they have questions regarding the role?

Applicants can contact Luca Maselli from the Talent Acquisition Team Iberia at lumas@pandora.net for any questions regarding the role.

When should applicants send their application?

Applicants are encouraged to send their application as soon as possible, as applications are processed on a continuous basis.

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PANDORA Jewelry

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.