Operations Admin II - HR

Fedex

Aug 27, 2024

Applications are closed

Job
Full-time
Junior Level
People, HR & Administration
Memphis

Requirements

High school diploma or GED required.
One (1) year of experience required in HR clerical support or related area.
Software skills, including use of Microsoft Office software and web-based applications.
General business skills such as typing; data entry and review; and use of phone, copier, and fax.
Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.
Customer service skills necessary to effectively and professionally respond to requests.
Verbal and written communication skills necessary to explain complex and/or confidential information.
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
Ability to analyze, review, and make recommendations.

Responsibilities

- Provides clerical and administrative support to the human resources (HR) department.
- Provides support for the Package Handler talent acquisition process (e.g., scheduling interviews, monitoring backFedEx checks, applicant tracking system support, attending job fairs/recruitment events as needed, and contacting selected candidates).
- Supports Non-Package Handler hiring through preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable.
- Provides customer service and support for both internal and external customers for HR-related processes (dock walks, compliance, HR information tables, password resets, etc.)
- Maintains personnel files for all employees.
- Provides support on auditing, reviewing, and processing the human resources paperwork and forms.
- Generates, compiles, and distributes HR reports.
- Participate in special projects, to include job fairs and retention/engagement events, etc.
- Provides support to HR Department as needed.
- Must maintain confidentiality and perform all duties in accordance with company policies and procedures.
- Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
- Reviews, researches and/or enters data in various systems to support respective functional area.
- Compiles data and provides various regular and adhoc reports to management for review and determination.
- Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
- Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.
- Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
- Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy.
- Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
- Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
- Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager.
- Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system.
- Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.
- Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review.
- Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.

FAQs

What are the primary responsibilities of the Operations Admin II - HR role?

The primary responsibilities include providing clerical and administrative support to the HR department, assisting with talent acquisition processes, maintaining personnel files, generating HR reports, and providing customer service for HR-related inquiries.

What educational qualifications are required for this position?

A high school diploma or GED is required for the Operations Admin II - HR role.

How much experience is needed for this position?

At least one year of experience in HR clerical support or a related area is required.

What software skills are necessary for this job?

Proficiency in Microsoft Office software and web-based applications is necessary for this role.

Is customer service experience important for the Operations Admin II - HR position?

Yes, customer service skills are essential to effectively and professionally respond to internal and external customer requests.

What types of tasks will I be handling on a daily basis?

Daily tasks may include scheduling interviews, maintaining personnel files, data entry, providing support on HR documentation, and assisting with special projects.

Are there opportunities for career advancement in this role?

While the job description does not specify, typically roles like Operations Admin II can lead to higher-level administrative or HR positions as experience is gained.

Is confidentiality important in this job?

Yes, maintaining confidentiality and performing all duties in accordance with company policies and procedures is a critical requirement of this role.

Will I be expected to participate in job fairs or recruitment events?

Yes, participation in job fairs and recruitment events may be required as needed.

What kind of reports will I be generating in this position?

You will be responsible for generating, compiling, and distributing various HR reports, both regular and ad-hoc, for management review.

Fedex

Transportation

Industry

10,001+

Employees

1971

Founded Year

Mission & Purpose

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.