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Operations Analyst, NCT

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Deutsche Bank

Jan 16, 2025

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Jaipur

Requirements

  • Diploma or Degree in a related discipline. German Language minimum B1 is mandatory.
  • At least 2 – 4 years’ experience in German language process.
  • Willing to work in Multiple/ rotational Shifts

Responsibilities

  • Review client account opening documentation as per regulatory and internal policies.
  • Manage and process automation orders subscriptions, and redemptions related to Mutual Funds, ensuring timely and accurate execution of transactions.
  • Handle processes related to tax exemptions for clients in accordance with German regulations, ensuring compliance and accurate documentation.
  • Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore partners and relationship managers to ensure accurate execution of requests.
  • Perform signature verification. Verify client signatures for various banking documents and transactions. Ensure proper documentation and client record updates are made in accordance with bank policies.
  • Update and maintain accurate client postal address information in the system to ensure proper correspondence delivery.
  • Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients, communicating effectively in German for smooth coordination of tasks and resolving operational issues.
  • Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes.
  • Proactively identify and escalate potential risks or fraudulent activities associated with account transactions.
  • Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs).
  • Support project team on all data migration projects.
  • Handle any other Adhoc projects assigned by the supervisor.
  • Ensure all your key deliverables are completed on a timely manner without any escalations.

FAQs

What is the location for the Operations Analyst, NCT position?

The position is located in Jaipur, India.

What qualifications are required for this role?

A Diploma or Degree in a related discipline is required, along with a minimum B1 level proficiency in the German language.

How much experience is necessary for the Operations Analyst role?

At least 2 to 4 years of experience in a German language process is necessary.

Are there any specific responsibilities associated with this job?

Yes, responsibilities include reviewing client account documentation, managing mutual fund transactions, handling tax exemptions, and performing signature verification among others.

Is knowledge of German mandatory for this position?

Yes, a minimum proficiency level of B1 in the German language is mandatory.

What kind of training and development is offered?

Training and development support is provided to help employees excel in their careers, along with coaching from experts in the team.

Does the company offer parental leave?

Yes, the company provides gender-neutral parental leaves as part of their benefits.

Will I need to work shifts for this role?

Yes, candidates should be willing to work in multiple or rotational shifts.

What insurance benefits are included?

The position includes comprehensive hospitalization insurance, accident and term life insurance, as well as complementary health screenings for employees aged 35 and above.

Is there an Employee Assistance Program available?

Yes, there is an Employee Assistance Program available for employees and their family members.

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Deutsche Bank

Finance
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

At Deutsche Bank, we give original thinkers the space and support they need to shine. Merging local knowledge with global vision, in-depth insight with industry-leading digital expertise, if you’re an innovator by nature, we can help you to unleash your potential. We see things differently at Deutsche Bank – and we’re proud of our fresh perspective. Today, we’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritising long-term success over short term gains, and serving society with ambition and integrity. Wherever your interests lie – in investment banking, trading, private wealth, asset management, retail banking - or many of the infrastructure functions that support them – you’ll discover resources, training and opportunities designed to keep you ahead of the curve. Intelligence has no boundaries: we welcome high-achieving, talented individuals from any background.

Benefits

  • Home office flexible work time

    We support flexible working, whether that’s working from home, flexible working hours or even part-time working. However, it is important to note that opportunities will vary depending on your particular role.

  • Annual leave & more

    Employees are entitled to generous leave allowance (details should be discussed with local recruitment teams). Additionally, paid leave is granted for special events including, wedding/civil partnerships, compassionate leave, paternity leave or when you’re caring for a sick child. On top of the statutory 36 months of parental leave (Germany), Deutsche Bank offers an extra six months of parental leave – providing you have been with us for more than three years.

  • Support & Counselling

    Whether you need professional help or personal advice: Deutsche Bank offers a comprehensive support network ranging from career advice, mental health support, assistance in finding childcare or social care for the elderly.

  • Health insurance

    You can choose between statutory or a range of private health insurance options. Our statutory health insurance ‘Betriebskrankenkasse BKK’ is available exclusively to Deutsche Bank employees and their families. Aside from shorter waiting times for appointments, BKK provides access to expert medical consultations over the phone and regular health checks.

  • Sick pay

    Beyond statutory sick pay, Deutsche Bank will also cover the difference between your net salary and the statutory sickness benefit allowance. The duration of the sick pay will be dependent on the number of years you’ve worked with us.

  • Pension

    We understand that pensions can be a dry topic; however here at Deutsche Bank, we are dedicated to simplifying the complexities, so that all of our people can enjoy their lives beyond work. To provide a great foundation for your future, we provide our people with a comprehensive pension scheme that delivers all the security and all the flexibility you need.