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Operations Officer II

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TD

Sep 20, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Mississauga
  • Quick Apply

AI generated summary

  • You should have an undergraduate degree or college diploma preferred, along with at least 1 year of relevant experience.
  • You will execute transactions, support partners, identify service improvements, adhere to regulations, and contribute to a positive team environment while managing timely communications and escalations.

Requirements

  • Undergraduate degree/ college diploma preferred and/or
  • 1+ year relevant experience

Responsibilities

  • Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
  • Identify opportunities to improve service delivery
  • Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
  • Interact with partners by responding to requests in an effective and timely manner
  • Use effective relationship skills when communicating with partners/colleagues/customers
  • Complete assigned workload to meet SLA requirements for service and productivity
  • Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/ procedures
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
  • Actively review internal processes/activities and provide ideas for process improvement
  • Investigate and escalate non-standard or high-risk activities as appropriate
  • Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
  • Be knowledgeable of and comply with Bank Code of Conduct
  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for function and the bank, both internally and/or externally
  • Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes
  • Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
  • Transactions are characterized by low to moderate risk/financial impact
  • Low to moderate decision-making authority within defined parameters
  • Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/rules)
  • Typically interacts with internal partners and external customers (as needed)
  • Focus of work is on the completion of day-to-day or weekly processes or activities however may include monthly routine activities
  • Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported
  • Generally reports to a Team Manager

FAQs

What is the work location for the Operations Officer II position?

The work location for the Operations Officer II position is Canada.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week.

Is there a specific education requirement for this position?

An undergraduate degree or college diploma is preferred, along with at least 1 year of relevant experience.

What is the main line of business for the Operations Officer II role?

The main line of business for this role is Personal & Commercial Banking.

Does TD provide a structured training and onboarding process for new employees?

Yes, TD provides training and onboarding sessions to ensure new employees have everything they need to succeed in their roles.

Can I discuss compensation details during the application process?

Yes, candidates are encouraged to have an open dialogue with a member of the HR Team regarding compensation-related questions, including pay details for the role.

What types of tasks will I be expected to perform in this role?

Tasks include executing transactions accurately, identifying opportunities for service delivery improvement, validating information, and supporting partners with incoming transactions.

Will I have opportunities for career development at TD?

Yes, TD is committed to providing support for career development through regular performance conversations, access to training programs, and various mentoring opportunities.

What is the team dynamic expected in this position?

The position requires participation as a team member, promoting team effectiveness, and contributing to a positive work environment.

How does TD promote a diverse and equitable workforce?

TD fosters a fair and equitable environment that supports a diverse workforce and encourages employees to contribute to this goal.

Are there compliance and regulatory requirements I need to be aware of?

Yes, employees must understand internal and industry regulations, remain informed of emerging issues, and adhere to operating policies and procedures relevant to the role.

Is there discretion required when managing correspondence and confidential information?

Yes, employees are expected to exercise discretion in managing correspondence, information, and matters of confidentiality, escalating issues when appropriate.

What kind of interactions can I expect with customers and partners?

You will interact with internal partners and external customers, responding to requests in an effective and timely manner while using effective relationship skills.

Can I request accommodations during the interview process?

Yes, TD is committed to accessibility and encourages candidates to request accommodations to facilitate their participation in the interview process.

What type of compensation package does TD offer?

TD’s Total Rewards package includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, and recognition programs.

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Mission & Purpose

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.