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Operations Oversight Specialist, Collateral Management, Associate 2, Hybrid (m/w/d)

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State Street

Jan 10, 2025

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Frankfurt
  • Quick Apply

AI generated summary

  • You must have a relevant degree, experience in finance or collateral management, knowledge of financial instruments, strong MS Office skills, proficiency in English and German, and excellent communication.
  • You will resolve client issues, facilitate communication, ensure satisfaction, support escalations, conduct training, manage service delivery, and contribute as a subject matter expert on projects.

Requirements

  • Bachelor’s and/or Master’s degree with a focus on business and financial topics or comparable apprenticeship
  • Initial experience in the financial industry, preferably within collateral management or client services
  • Knowledge of financial instruments and the collateralization process for OTC, CCP, Repo and Securities Lending
  • Good understanding of Middle Office processes
  • Proficiency in English and German
  • Strong knowledge of MS Office applications
  • Strong sense of quality and commitment to interact with internal or external clients effectively and professionally
  • Strong communication skills and service orientation
  • Ability to work under pressure (e.g. meeting deadlines, adopting and implementing changes)

Responsibilities

  • Ensure client issues and queries are resolved by responding and escalating as appropriate and timely
  • Facilitate communication between Client Operation & other business units to ensure an effective operating environment
  • Ensure superior client satisfaction by proactively identifying client needs, and potential internal issues impacting client satisfaction
  • Support escalations from internal and external stakeholders, provide direction to resolve issues, implement process improvements to mitigate the risk of repeated issues
  • Collaborate with internal and external groups to identify, analyze and proactively resolve issues and exceptions
  • Perform client training on State Street processes and applications such as MyStateStreet
  • Manage daily service delivery to meet or exceed Service Level Agreements and Key Performance Indicators
  • Contribute as subject matter expert to change processes and internal projects

FAQs

What is the job title for this position?

The job title is Operations Oversight Specialist, Collateral Management, Associate 2.

Where is this position located?

This position is based in Frankfurt, Germany.

What type of employment model is offered for this role?

The position can be performed in a hybrid model, allowing a balance of work from home and office.

What are the primary responsibilities of a Collateral Client Service Specialist?

Responsibilities include resolving client issues, facilitating communication between business units, ensuring client satisfaction, managing daily service delivery, and performing client training.

What skills are necessary for success in this role?

Necessary skills include a strong sense of quality, strong communication skills, service orientation, and the ability to work under pressure.

What educational qualifications are preferred for this position?

A Bachelor’s and/or Master’s degree focused on business and financial topics or a comparable apprenticeship is preferred.

Is prior experience in the financial industry required?

Initial experience in the financial industry, preferably within collateral management or client services, is preferred.

What languages should candidates be proficient in for this role?

Proficiency in English and German is required.

What knowledge of financial instruments is expected?

Knowledge of the collateralization process for OTC, CCP, Repo, and Securities Lending is expected.

Does State Street support diversity and inclusion in hiring?

Yes, State Street values diverse backgrounds, experiences, and perspectives and believes they contribute to an inclusive environment.

Are there benefits packages available for employees?

Yes, State Street offers competitive and comprehensive benefits packages, including medical care, insurance, and flexible work programs.

What additional support does State Street provide for employee development?

State Street provides a wealth of development programs and educational support to help employees reach their full potential.

Is there a commitment to social responsibility at State Street?

Yes, State Street actively engages with communities around the world and promotes social responsibility through programs like paid volunteer days and matching gift programs.

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State Street

We’re at the heart of financial services. And our clients are at the heart of everything we do.

Finance
Industry
10,001+
Employees
1792
Founded Year

Mission & Purpose

At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing. Whether you are an asset manager, asset owner, alternative asset manager, insurance company, pension fund or official institution, you can rely on us to be focused on your challenges. We are committed to doing what it takes to help you perform better — now and in the future.