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Operations Program Manager, Payments

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Stripe

1mo ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • United Kingdom, +15
    Remote

AI generated summary

  • You need 5+ years in operations/program management, strong communication and critical thinking skills, adaptability, customer empathy, and ability to manage complex projects with multiple stakeholders.
  • You will streamline workflows, manage operational tasks, communicate updates to customers, coordinate beta programs, analyze data, and enhance collaboration to support product launches and efficiency.

Requirements

  • 5+ years of experience in operations program management, product operations, and/or product management
  • Excellent program management skills with experience managing complex, cross-functional projects with multiple functional stakeholders.
  • Ability to run programs with multiple workstreams, quickly gathering enough context on each to drive the right outcomes and decisions
  • Excellent written and verbal communication with the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales
  • Demonstrated ability to thrive in “influence without authority” environments
  • Experience facilitating meetings with a strong focus on driving goals and outcomes
  • Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions
  • A “can do” attitude, comfort with ambiguity, and ability to juggle multiple priorities simultaneously
  • Customer-centric and strategic mindset. You demonstrate a strong sense of customer empathy and an ability to think about what will improve the user experience
  • Adaptability is key – we’re starting a new team and you should be comfortable defining your role as we go and wearing many hats.
  • Exceptional organizational skills and attention to detail

Responsibilities

  • You will be expected:
  • Partner closely with the Payments product team: Understand priorities and bottlenecks to make product launches a success.
  • Streamlining processes and workflows: Identify where work gets bogged down and implements repeatable processes to make collaboration easier. This can include creating standardized templates, establishing clear handoff processes between teams, and removing bottlenecks in the product development lifecycle.
  • Owning operational tasks that sit today with Product and Engineering: In particular tasks that scale with the number of users or require repeatable or automatable patterns. You act as a general enabler for the product org and proactively take on various operational tasks – such as coordinating cross-team meetings, facilitating A/B tests, monitoring post-launch product performance, and triaging product issues to help the product teams deliver.
  • User communication for technical integrations: Many Stripe customers integrate directly into our APIs, and their integration is their main entry point into Stripe. This means that when the product changes, customers must be informed and sometimes make updates on their end. You will own the process of communicating product updates, especially technical changes, to enterprise customers.
  • Beta programs and controlled rollouts: A beta program might involve inviting a handful of friendly customers (or internal users) to try a new feature in a limited production release. You would help define the scope of the beta, criteria for participant selection, and the feedback collection process. You act as the point of contact for beta customers – providing them with instructions, tracking any issues that arise, and funneling feedback to the product and engineering teams.
  • Data analysis and customer feedback management: You help the team make the most of the data and feedback collected from users, for instance in the context of a Beta product testing.
  • Overall, you accelerate feedback loops, increase operational efficiency, and ultimately help the product organization deliver better outcomes faster.

FAQs

Do we support remote work?

Yes, we support remote work, but it is expected that employees regularly work from home rather than a Stripe office.

What is the salary range for this role?

The annual US base salary range for this role is $127,600 - $191,400, which may vary based on experience, qualifications, and location.

What are the minimum qualifications for this position?

The minimum qualifications include 5+ years of experience in operations program management, product operations, or product management, along with excellent program management skills, strong communication abilities, and a customer-centric mindset.

Is experience in fintech or payments-focused technology preferred?

Yes, experience working in a fintech or payments-focused technology company is listed as a preferred qualification for this role.

Will I be required to relocate for this position?

No, Stripe does not cover the cost of relocating to a remote location, and applicants are encouraged to apply for roles that match their current or planned location.

What types of teams will I be working with in this role?

You will be working cross-functionally with teams such as Product, Engineering, Go-To-Market (GTM), and Partnerships.

Is there an expectation to engage with external users in this role?

Yes, engaging with users, particularly in communicating product updates and managing feedback, is part of the responsibilities.

What skills are necessary for managing cross-functional projects?

Excellent program management skills, the ability to gather context quickly, strong communication abilities, and critical thinking skills are necessary for managing cross-functional projects.

Will I need to facilitate meetings in this role?

Yes, facilitating meetings with a strong focus on driving goals and outcomes is part of the responsibilities for this position.

Is there an emphasis on data analysis for this job?

Yes, the role includes responsibilities related to data analysis and customer feedback management to improve product development outcomes.

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Stripe

Help increase the GDP of the internet.

Technology
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.