Operations Services Manager

The Heineken Company

Oct 30, 2024

Applications are closed

Job
Full-time
Expert Level
Logistics
Business, Operations & Strategy

Requirements

Degree and / Or master’s in Business Administration, Engineering or related areas;
+10 years of relevant experience in Sales, Logistics or Supply Chain (experience in the Portuguese market mandatory);
Specific experience in Management and / or Coordination of operational areas (beverage industry preferential);
Experience as Manager of People Managers (mandatory); Strong Stakeholder management;
Effective communication skills with all levels of the organization.
Business Acumen; Organized, analytical and results oriented;
Discipline, energy, resilience and proactivity;
Driving license (light vehicle; manual or automatic gearbox) and availability to travel;
Portuguese (fluent); English (B2);
Have the necessary documentation to provide subordinate work in Portugal at the time of the application (elimination facto)

Responsibilities

Provide inputs to long term OpCo strategic plans (Strategic Plan 3 Years) at different levels in line with the OpCo, global and sales strategy;
Define SCC vision and strategy for Operations area and drive plans execution, ensuring alignment with overall company strategy and Sales & Marketing Strategy & KPIS;
Ensure the definition of a Safety, Health and Environment plan and objectives for Operations areas, in line with Heineken policies, applicable internal and external procedures and regulations, and the implementation and monitorization of the plans;
Collaborate with relevant stakeholders to ensure definition of Segmentation, Commercial Policy, Service Levels and Investments guidelines definition for area of responsibility;
Define, propose and monitor the annual Events & Technical Assistance budget, resource & capacity plan ensuring it reflects the needs of all key stakeholders as well as full alignment with Sales strategy;
Ensure management and control of company assets on warehouses, point of sale and events, in alignment with Sales and Marketing teams;
Ensure that plans executed by Operations area are in accordance with the agreed service levels and lead times (eg. installation & maintenance in all customers, efficiency optimization in usage of resources, audit plan for external providers service, and others), considering objectives defined and satisfaction of internal and external customers; In alignment with relevant stakeholders, define KPIs and respective monitoring plan for the area, ensuring corrective measures are implemented by the teams to address any significant deviation.
Ensure processes & systems efficiency and continuous improvement, in compliance with Heineken Group policies and benchmarking best in class Operations service models;
Lead the team, setting up the best organization and governance and driving Heineken people management processes, whilst ensuring sustainable delivery in a highly inclusive environment, through agile ways of working, aligned with company values, purpose and culture.

FAQs

What is the primary mission of the Operations Services Manager?

The primary mission is to design the strategy for Operations areas (Technical Assistance & Events) at a national level, aligning with the overall strategy and vision for Sales to meet the company's sales, visibility, productivity, and efficiency objectives.

Who will the Operations Services Manager report to?

The Operations Services Manager will report to the Sales & Wholesale Director.

What are the key responsibilities of the Operations Services Manager?

Key responsibilities include providing inputs to long-term strategic plans, defining the vision and strategy for Operations, ensuring safety and health compliance, managing budgets, ensuring service levels are met, leading a team, and promoting continuous improvement in processes and systems.

What qualifications are required for the Operations Services Manager position?

A degree and/or master’s in Business Administration, Engineering, or related areas, plus over 10 years of relevant experience in Sales, Logistics, or Supply Chain, with experience in management or coordination of operational areas preferrable.

Is experience in the Portuguese market mandatory?

Yes, experience in the Portuguese market is mandatory.

What language skills are required for this position?

Fluency in Portuguese is required, along with a B2 level of English.

Is prior experience managing people a requirement?

Yes, specific experience in managing people, particularly people managers, is mandatory.

What personal qualities are sought in the Operations Services Manager?

The ideal candidate should possess discipline, energy, resilience, proactivity, strong stakeholder management skills, effective communication skills, and a results-oriented mindset.

Will the Operations Services Manager be required to travel?

Yes, the Operations Services Manager must have a driving license (light vehicle) and be available to travel.

How does Grupo SCC approach diversity and inclusion?

Grupo SCC promotes a culture of diversity and inclusion, believing that varied perspectives enrich lives and strengthen business. They welcome and consider all applications to provide fair and equal opportunities.

The Heineken Company

Join us as we brew more than just quality beers, we brew the Joy of True Togetherness.

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

HEINEKEN - the world's most international brewer. It is the leading developer and marketer of premium beer and cider brands. Led by the Heineken® brand, the Group has a portfolio of more than 300 international, regional, local and speciality beers and ciders. We are committed to innovation, long-term brand investment, disciplined sales execution and focused cost management. Through "Brewing a Better World", sustainability is embedded in the business and delivers value for all stakeholders. HEINEKEN has a well-balanced geographic footprint with leadership positions in both developed and developing markets. We employ over 80,000 employees and operate breweries, malteries, cider plants and other production facilities in more than 70 countries.