FAQs
What is the primary responsibility of an Operations Specialist?
The primary responsibility of an Operations Specialist includes providing customer support through email, chat, or phone calls and supporting any volume-based customer-facing or back-office requirements as needed by the business.
What qualifications are required for this position?
A Bachelor’s degree or equivalent in any field is required, along with at least 1-2 years of BPO/shared service or relevant experience. Fresh graduates may be considered based on their communication skills and behavioral aspects.
What skills are essential for this role?
Essential skills include a good command of interpreting written English, strong organizational and time management abilities, attention to detail, excellent oral and written communication skills, and the ability to work independently and under deadlines.
Is experience in customer support required?
While at least 1-2 years of experience in a similar role is preferred, fresh graduates may be accommodated based on their communication skills and other behavioral aspects.
Are there any computer skills required for this job?
Yes, a basic knowledge of standard computer applications such as Word, Excel, Outlook, and Internet applications is required.
What is the work schedule like for this position?
The position may involve a rotating work schedule, and flexibility to adapt to different business requirements is expected, which may include onsite or hybrid work arrangements.
Does the company provide accommodations for applicants with disabilities?
Yes, the company is committed to providing a fair and accessible hiring process and offers accommodations for applicants with disabilities or other needs.
What additional qualities are valued in candidates for this position?
Candidates should possess a keen eye for detail and accuracy, confidence in asking questions and seeking validation, and the ability to meet deadlines effectively.
How can potential applicants get in touch if they need assistance during the application process?
Applicants can contact 1-855-833-5120 or complete the Applicant Request Support Form available at https://forms.office.com/r/eVgFxjLmAK for any assistance or accommodations needed.
Is there an equal opportunity employment policy?
Yes, LexisNexis, a division of RELX, is an equal opportunity employer, treating all qualified applicants without regard to various personal characteristics protected by law.