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Operations Specialist I

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RELX Group

Oct 30, 2024

  • Job
    Full-time
    Junior Level
  • Manila
  • Quick Apply

AI generated summary

  • You need strong English skills, attention to detail, time management, customer support experience, and basic computer knowledge. A bachelor’s degree is required, and adaptability is essential.
  • You will interpret written English, manage time effectively, ensure accuracy, provide customer support through various channels, and handle volume-based tasks as needed.

Requirements

  • A good command of interpreting written English language.
  • Ability to work well on own initiative and able to remain focused.
  • Good organizational and time management skills with ability to meet deadlines.
  • A keen eye for detail and accuracy, with a demonstrable ability to summarize information quickly and accurately.
  • Confidence in asking questions and seeking validation.
  • Ability to provide customer support through email, chat or phone calls.
  • Ability to support any volume-based customer facing or back-office requirement as needed by the business.
  • Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications).
  • Ability to work with deadlines.
  • Has great attention to detail.
  • Bachelor’s degree or equivalent in any field.
  • Excellent English oral and written communication skills.
  • At least 1-2 years BPO/shared service or relevant experience.
  • Fresh graduates can be accommodated depending on communication skills and behavioral aspect.
  • Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule.

Responsibilities

  • A good command of interpreting written English language.
  • Ability to work well on own initiative and able to remain focused.
  • Good organizational and time management skills with ability to meet deadlines.
  • A keen eye for detail and accuracy, with a demonstrable ability to summarize information quickly and accurately.
  • Confidence in asking questions and seeking validation.
  • Ability to provide customer support through email, chat or phone calls.
  • Ability to support any volume-based customer facing or back-office requirement as needed by the business.

FAQs

What are the primary responsibilities of the Operations Specialist I?

The Operations Specialist I is responsible for adapting to changing business needs, providing customer support, meeting deadlines, summarizing information accurately, and supporting various customer-facing or back-office requirements.

What skills are required for this position?

Candidates should have strong organizational and time management skills, attention to detail, good communication abilities, and a command of written and spoken English.

What qualifications are required to apply for the Operations Specialist I role?

A Bachelor’s degree or equivalent in any field is required, along with at least 1-2 years of BPO/shared service or relevant experience. Fresh graduates can be considered based on communication skills and behavioral aspects.

Is experience in customer service necessary?

While experience in customer service is beneficial, candidates with relevant skills and a strong willingness to learn may also be considered.

Are there opportunities for career advancement in this position?

Yes, there are opportunities for career advancement based on competencies developed during initial assignments, individual preferences, and business requirements.

What type of work schedule can I expect?

The work schedule may include rotating shifts and can be onsite or hybrid, depending on business requirements.

Is there an application process for candidates needing accommodations?

Yes, candidates who require accommodations can complete the Applicant Request Support Form or contact the provided phone number for assistance.

What tools or applications should I be familiar with for this role?

A basic knowledge of standard computer applications such as Word, Excel, Outlook, and internet applications is required.

Does LexisNexis offer equal employment opportunities?

Yes, LexisNexis is an equal opportunity employer and considers qualified applicants without regard to various protected characteristics.

What experience level is preferred for this role?

Candidates with at least 1-2 years of relevant experience are preferred, but fresh graduates may also be accommodated depending on their communication skills and behavior.

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RELX Group

A global provider of information-based analytics for professional and business customers across industries.

Technology
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx