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Order To Cash Analyst

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Genesys

Nov 5, 2024

  • Job
    Full-time
    Mid Level
  • Accounting & Tax
    Business, Operations & Strategy
  • Manila
  • Quick Apply

AI generated summary

  • You should have a relevant bachelor's degree, 3+ years in OTC functions, strong ERP and MS Office skills, excellent communication, problem-solving abilities, and a commitment to accuracy and efficiency.
  • You will manage customer billing, ensure timely invoicing, resolve discrepancies, collaborate cross-functionally, maintain master data, support OTC projects, and meet deadlines.

Requirements

  • Bachelor's degree in Business Administration, Finance, or related field
  • 3+ years of experience in Order to Cash (OTC) functions
  • Strong understanding of order processing, billing, invoicing, and collections processes
  • Strong computer literacy and proficiency in ERP systems, preferably Salesforce, NetSuite, Esker, and Workday and MS Office suite
  • Excellent analytical, problem-solving, and communication skills
  • Previous experience working across geographies an advantage.
  • Strong desire to meet / exceed targets and deliver within deadlines.
  • Excellent communication skills and ability to work effectively with both internal and external customers and strong English language skills (written and spoken)
  • Displays initiative in the carrying out of their duties, constantly looking for ways to improve processes to promote efficiency or strengthen control.
  • Strong organizational and priority skills
  • High degree of accuracy and reliability in data processing and financial analysis
  • Willingness to take on additional projects or workload from time to time.
  • Mature & professional approach to work to ensure the person respects the confidentiality of the data they are responsible for and has the confidence of other employees, so they are willing to disclose such data.
  • Ability to work and deliver within tight deadlines and willingness to work longer than standard hours to ensure a task is completed on time when required.
  • Ability to work effectively with both internal and external customers.
  • Bachelor’s degree or equivalent in work experience

Responsibilities

  • Management of customer billing function for Genesys, including review of order information such as Purchase Order that are pre-requisite to ensure invoices will be created, delivered, and collected on time.
  • Monitor and ensure adherence to OTC performance standards; drive continuous improvement initiatives to streamline processes and enhance efficiency.
  • Proactively interact, collaborate, and build harmonious working relationship cross-functionally with Sales, Operations, Finance, Order Management, Collections, Master Data and Customer Service to ensure accurate processing and invoicing of orders for annual maintenance renewal, professional services, education, cloud, and other invoices type for assigned accounts, as well as to resolve OTC-related issues and optimize workflows.
  • Develop and maintain OTC work instructions/desk procedures for knowledge retention and operational management; metrics and key performance indicators (KPIs) to measure process effectiveness and identify areas for improvement.
  • Ensure timely and accurate processing of customer orders, invoices, and payments, while maintaining compliance with company policies and regulatory requirements.
  • Investigate and resolve discrepancies or disputes related to orders, invoices, and payments to minimize revenue leakage and ensure customer satisfaction.
  • Support OTC-related projects, system implementations, and process enhancements to drive operational excellence and scalability.
  • Handle customer correspondence in relation to order processing or invoicing issue.
  • Maintenance of Customer master data in relation to invoice recipient details, comprehensive and accurate billing records, including current customer information. Ensure that all records are updated in appropriate internal systems on a timely basis.
  • Support the FSSC framework through active participation on initiatives, projects and events.
  • To meet month end, quarter end and year-end deadlines, working overtime, weekends and holidays may be required.
  • Other ad hoc projects and duties as required.

FAQs

What is the main responsibility of an Order To Cash Analyst at Genesys?

The main responsibility includes managing the customer billing function, ensuring timely and accurate processing of customer orders, invoices, and payments, and collaborating with various departments to resolve OTC-related issues.

What qualifications are required for this position?

A Bachelor's degree in Business Administration, Finance, or a related field, along with 3+ years of experience in Order to Cash (OTC) functions, is required. Strong understanding of order processing, billing, invoicing, and collections processes is also necessary.

What tools and software should an Order To Cash Analyst be proficient in?

Proficiency in ERP systems, particularly Salesforce, NetSuite, Esker, Workday, and the MS Office suite is required.

Is there an expectation for overtime or weekend work?

Yes, working overtime, weekends, and holidays may be required to meet month-end, quarter-end, and year-end deadlines.

Are there opportunities for process improvement in this role?

Yes, driving continuous improvement initiatives to streamline processes and enhance efficiency is a key responsibility of the Order To Cash Analyst.

What skills are important for success in this role?

Strong analytical, problem-solving, and communication skills, along with strong organizational and priority management skills, are important for success in this role.

Does the role involve interaction with other teams and departments?

Yes, the position requires proactive interaction and collaboration with Sales, Operations, Finance, Order Management, Collections, Master Data, and Customer Service to ensure accurate processing and invoicing of orders.

Can you describe the work culture at Genesys?

Genesys values empathy and collaboration among its employees, allowing them the independence to make a significant impact in their roles while enjoying great benefits and perks.

What kinds of projects might an Order To Cash Analyst support?

An Order To Cash Analyst may support OTC-related projects, system implementations, and process enhancements aimed at driving operational excellence and scalability.

How does Genesys ensure confidentiality in employee data?

Employees are expected to maintain a mature and professional approach to work, respecting the confidentiality of the data they handle to build trust among colleagues.

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Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Technology
Industry
5001-10,000
Employees
1990
Founded Year

Mission & Purpose

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.