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Orthotics Appointments Officer

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Frimley Health NHS Foundation Trust

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You should have a good education, HCA experience, NVQ Level 3, orthotics admin background, systems admin skills, MS proficiency, EPIC and EPROC experience, and strong organizational and communication skills.
  • You will manage appointments, liaise with patients and staff, update records, ensure patient care, arrange transport, and assist with ordering and receiving orthotic appliances.

Requirements

  • Good general education
  • HCA or equivalent experience
  • NVQ Level 3 in relevant areas
  • Previous work in Orthotics admin
  • Experience of team and independent working
  • Relevant practical work experience related to this post e.g. relevant secretarial / administration
  • Systems administration experience
  • Computer trained in Microsoft products
  • Working in a ‘care’ environment
  • Working knowledge of EPIC system.
  • Experience of using EPROC (Procurement ordering system)
  • Good organisational skills
  • Ability to work single-handedly with individuals and groups
  • Effective written and oral communication skills

Responsibilities

  • Provide administrative service to the Orthotics services at Frimley Health Foundation Trust.
  • To liaise with patients both face-to-face, by written communication and by telephone
  • To provide a cross site service for the booking of Orthotics appointments
  • To be responsible for managing clinicians’ diary templates
  • To make sure that all new patients are registered
  • To update patient information on systems, as and when required to ensure timely accurate data. To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries /clinics
  • To act as first point of contact for all patients and staff
  • To liaise with other departments to ensure seamless patient care.
  • To maintain an exemplary standard of customer care and patient confidentiality.
  • To arrange patient transport when necessary
  • Assist in the ordering of appliances for patients using the appropriate ordering system. Check in goods from Suppliers against Delivery Note and appoint the patient.

FAQs

What is the main responsibility of the Orthotics Appointments Officer?

The main responsibility is to provide high-quality administrative support to the Orthotics service, including managing clinicians' diaries, booking appointments, and acting as the first point of contact for patients.

What qualifications are required for this position?

Essential qualifications include a good general education and experience in healthcare administration. Desirable qualifications may include an NVQ Level 3 in relevant areas and previous work in Orthotics administration.

Is previous experience required for this role?

Yes, relevant practical work experience related to secretarial or administration tasks is essential. Experience in a ‘care’ environment and knowledge of specific systems like EPIC and EPROC are desirable.

What type of work schedule is available for this role?

The Frimley Health NHS Foundation Trust encourages flexible working patterns to meet the needs of both staff and the service, promoting a healthy work-life balance.

Will I be working alone or as part of a team?

The role involves both independent and team-based work, requiring effective collaboration with colleagues and the ability to work single-handedly when necessary.

What communication skills are necessary for this role?

Effective written and oral communication skills are essential, as the role involves liaising with patients via face-to-face interactions, phone calls, and written correspondence.

Are there opportunities for professional development in this position?

Yes, Frimley Health NHS Foundation Trust is committed to providing first-class development opportunities for staff, including a wide range of training and professional development programs.

Is patient confidentiality important in this role?

Yes, maintaining patient confidentiality and an exemplary standard of customer care is critical in this position.

Will I be responsible for ordering supplies for patients?

Yes, part of the role includes assisting with ordering orthotic appliances for patients and checking deliveries against delivery notes.

What qualities are essential for success in this position?

Good organisational skills, the ability to work both independently and as part of a team, and effective communication skills are essential for success in this role.

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Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.