FAQs
What is the primary role of the OTC position in Chennai?
The primary role of the OTC position in Chennai involves participating in or leading the achievement of service levels and key measurement targets, ensuring delivery of customer-focused and compliant services, and driving innovation and process improvements in Problem Resolution.
What level of experience is required for this position?
This position operates at a Junior to Mid Junior level in a Finance support/professional role.
What kind of finance exercises will the OTC specialist support?
The OTC specialist will support small and medium-sized finance exercises.
Will the OTC specialist have any supervisory responsibilities?
Yes, the OTC specialist may start to manage others and will be responsible for building relationships with stakeholders.
What skills are necessary for this role?
The role requires competencies in finance support, problem resolution, relationship management, and the ability to act on one's initiative with some supervision.
Who will the OTC specialist collaborate with?
The OTC specialist will manage working relationships with stakeholders in the business areas they support.
Is the OTC position expected to resolve operational issues?
Yes, the OTC position requires the individual to be the key Subject Matter Expert in the team, responsible for resolving operational issues as raised by junior team members.
What does the position require in terms of process improvement?
The position requires the individual to contribute to and drive compelling business outcomes through the adoption of innovative processes and methodologies.
Will the OTC specialist need to backup team leads?
Yes, the OTC specialist may temporarily back up or act as the Team Lead when needed.