FAQs
What is the primary role of an Outpatient Booking Coordinator?
The primary role is to assist in delivering a quality Outpatient Appointment service for patients, ensuring the smooth operation of the appointment center, making and rescheduling appointments, and handling inquiries from various stakeholders.
What are the key responsibilities of the Outpatient Booking Coordinator?
Key responsibilities include managing outpatient appointments, ensuring full utilization of clinic slots, dealing with inquiries from staff, patients, and referring practitioners, and raising concerns about appointment availability when necessary.
What skills are required for this position?
The position requires strong organizational skills, the ability to manage and prioritize workload, effective communication skills for interacting with staff at all levels, and the ability to work under pressure.
What is the work environment like at the Royal Surrey NHS Foundation Trust?
The Royal Surrey NHS Foundation Trust fosters a compassionate and collaborative environment, emphasizing teamwork among its 5000 colleagues and offering a comprehensive health and wellbeing program.
What career development opportunities are available?
The Trust is committed to supporting professional development and is investing significantly in its colleagues and physical environment, creating ample opportunities for career advancement.
What is the Trust's overall rating from the Care Quality Commission (CQC)?
The Trust has received an overall rating of Outstanding from the Care Quality Commission (CQC).
Where is the main acute hospital site located?
The main acute hospital site is located in Guildford, with additional community hospital sites at Milford, Haslemere, and Cranleigh.
How can I get in touch for further inquiries?
For further details or informal visits, you can contact Michelle Evans-Laporte, the Outpatient Assistant Service Manager, via email at michelle.laporte@nhs.net or by phone at 01483 571122 ext. 4798.
Can the job advertisement be closed early?
Yes, although it isn't the Trust's normal practice, the job advertisement may close early, so it is encouraged to submit an application as soon as possible.
Is there a video to learn more about Royal Surrey?
Yes, you can watch a video about Royal Surrey at the following link: https://www.youtube.com/watch?v=R96pMboIYdo.