FAQs
What are the main responsibilities of the Outpatient Booking Officer?
The main responsibilities include arranging outpatient appointments over the telephone, booking appointments from waiting lists, rescheduling and cancelling appointments, liaising with clinical admin and consultants, and attending multidisciplinary team meetings as needed.
What qualifications are required for this role?
The essential qualifications include a pass in GCSE English and Maths or equivalent, and ECDL or equivalent. Desirable qualifications include NVQ Level 3 Administration or equivalent practical knowledge.
What type of experience is necessary for this position?
Essential experience includes working in a hospital or busy office environment, significant experience in difficult patient situations, and customer care experience. Desirable experience includes call centre and previous booking experience.
What skills are essential for the Outpatient Booking Officer role?
Essential skills include good communication skills (verbal and written), excellent customer service skills, exceptional interpersonal skills, the ability to multi-task, and the ability to escalate issues as necessary.
Is knowledge of medical terminology important for this role?
Yes, knowledge of medical terminology is considered a desirable criterion for this position.
Are flexible working options available?
Yes, Frimley Health NHS Foundation Trust encourages applications from individuals who wish to work on a flexible basis, recognizing the varying needs of their staff and services.
What is the Trust's commitment to staff development?
The Trust provides first-class development opportunities for all staff, including a variety of training in professional, management, leadership, and clinical skills.
How does the Trust support sustainability?
The Trust is committed to sustainability and the NHS Net Zero ambition, focusing on environmentally responsible designs for new buildings and embedding sustainable practices across care and operations.
Will the Outpatient Booking Officer attend any meetings?
Yes, the Outpatient Booking Officer is required to attend multidisciplinary team meetings as necessary.
What is the patient population served by Frimley Health NHS Foundation Trust?
The Trust serves a population of over 900,000 people across Berkshire, Hampshire, Surrey, and South Buckinghamshire.