You need GCSE English at grade C+, NVQ level 3 in Business Admin or Customer Care, public interaction experience, IT skills, NHS background, RTT knowledge, and strong communication skills.

You will be the first contact for patients at the Diabetes Centre, providing top-quality administrative support and ensuring high levels of patient care and clinician satisfaction.

Healthcare

Epsom and St Helier University Hospitals NHS Trust provides a range of healthcare services, including acute and emergency care, elective surgery, and outpatient services across its hospitals in Surrey and South West London. Their mission is to deliver high-quality, safe, and compassionate care, aiming to improve health outcomes and patient experience. They focus on providing accessible, effective healthcare solutions tailored to the needs of their diverse community.

Science & Healthcare

Epsom and St Helier University Hospitals NHS Trust

Job Summary The post holder will act as the first point of contact for our patient attending the Diabetes Centre. The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. Main duties of the job We are looking for a person with excellent administrative and communication skills and a flexible approach to work. You should be a strong team player with the ability to work in a calm and methodical way whilst being able to multitask in a busy environment. About Us St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year per annum pro rata incl. HCAS (outer) Contract Permanent Working pattern Full-time, Job share Reference number 343-NN-6653537-A&C-AG Job locations Epsom General Hospital Dorking Road Epsom KT18 7EG Job Description Job responsibilities Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification. Responsibilities Job description Job responsibilities Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification. Person Specification Qualifications Essential * Good general education with GCSE or equivalent in English at grade C or above Desirable * NVQ level 3 in Business Administration or Customer Care of equivalent Experience Essential * Experience of dealing with the public, both on the telephone and in person * Computer literate, with experience of using a keyboard Desirable * Previous NHS experience * Experience of using a Patient Administration System Knowledge and Skills Essential * Good IT skills including Microsoft packages * Confidence to handle difficult conversations with patients, relatives and carers * Excellent communication skills Desirable * Referral to treatment pathway (RTT) knowledge * Knowledge of healthcare administrative systems and processes Personal Attributes Essential * Ability to work effectively in a busy team, adjust to change and motivate others * Takes pride in work with a focus on attention to detail * Committed to Patient / Client first philosopy Person Specification Qualifications Essential * Good general education with GCSE or equivalent in English at grade C or above Desirable * NVQ level 3 in Business Administration or Customer Care of equivalent Experience Essential * Experience of dealing with the public, both on the telephone and in person * Computer literate, with experience of using a keyboard Desirable * Previous NHS experience * Experience of using a Patient Administration System Knowledge and Skills Essential * Good IT skills including Microsoft packages * Confidence to handle difficult conversations with patients, relatives and carers * Excellent communication skills Desirable * Referral to treatment pathway (RTT) knowledge * Knowledge of healthcare administrative systems and processes Personal Attributes Essential * Ability to work effectively in a busy team, adjust to change and motivate others * Takes pride in work with a focus on attention to detail * Committed to Patient / Client first philosopy Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Epsom and St Helier University Hospitals NHS Trust Address Epsom General Hospital Dorking Road Epsom KT18 7EG Employer's website https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Job SummaryThe post holder will act as the first point of contact for our patient attending the Diabetes Centre.The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.Main duties of the jobWe are looking for a person with excellent administrative and communication skills and a flexible approach to work.You should be a strong team player with the ability to work in a calm and methodical way whilst being able to multitask in a busy environment.About UsSt George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.Date posted31 October 2024Pay schemeAgenda for changeBandBand 3Salary£28,622 to £30,225 a year per annum pro rata incl. HCAS (outer)ContractPermanentWorking patternFull-time, Job shareReference number343-NN-6653537-A&C-AGJob locationsEpsom General HospitalDorking RoadEpsomKT18 7EGJob DescriptionJob responsibilitiesPlease see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.ResponsibilitiesJob description Job responsibilitiesPlease see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.Person SpecificationQualifications Essential * Good general education with GCSE or equivalent in English at grade C or above      Desirable * NVQ level 3 in Business Administration or Customer Care of equivalent      Experience Essential * Experience of dealing with the public, both on the telephone and in person * Computer literate, with experience of using a keyboard      Desirable * Previous NHS experience * Experience of using a Patient Administration System      Knowledge and Skills Essential * Good IT skills including Microsoft packages * Confidence to handle difficult conversations with patients, relatives and carers * Excellent communication skills      Desirable * Referral to treatment pathway (RTT) knowledge * Knowledge of healthcare administrative systems and processes      Personal Attributes Essential * Ability to work effectively in a busy team, adjust to change and motivate others * Takes pride in work with a focus on attention to detail * Committed to Patient / Client first philosopy      Person Specification Qualifications Essential * Good general education with GCSE or equivalent in English at grade C or above      Desirable * NVQ level 3 in Business Administration or Customer Care of equivalent      Experience Essential * Experience of dealing with the public, both on the telephone and in person * Computer literate, with experience of using a keyboard      Desirable * Previous NHS experience * Experience of using a Patient Administration System      Knowledge and Skills Essential * Good IT skills including Microsoft packages * Confidence to handle difficult conversations with patients, relatives and carers * Excellent communication skills      Desirable * Referral to treatment pathway (RTT) knowledge * Knowledge of healthcare administrative systems and processes      Personal Attributes Essential * Ability to work effectively in a busy team, adjust to change and motivate others * Takes pride in work with a focus on attention to detail * Committed to Patient / Client first philosopy      Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameEpsom and St Helier University Hospitals NHS TrustAddressEpsom General HospitalDorking RoadEpsomKT18 7EGEmployer's websitehttps://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Outpatient Clinic Co-Ordinator - Epsom and St Helier University Hospitals NHS Trust

&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The post holder will act as the first point of contact for our patient attending the Diabetes Centre.&lt;br&gt;&lt;br&gt;The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.&lt;br&gt;&lt;br&gt;The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.&lt;br&gt;&lt;br&gt;Main duties of the job&lt;br&gt;&lt;br&gt;We are looking for a person with excellent administrative and communication skills and a flexible approach to work.&lt;br&gt;&lt;br&gt;You should be a strong team player with the ability to work in a calm and methodical way whilst being able to multitask in a busy environment.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;em&gt;St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.&lt;br&gt;&lt;br&gt;&lt;/em&gt;Date posted&lt;br&gt;&lt;br&gt;31 October 2024&lt;br&gt;&lt;br&gt;Pay scheme&lt;br&gt;&lt;br&gt;Agenda for change&lt;br&gt;&lt;br&gt;Band&lt;br&gt;&lt;br&gt;Band 3&lt;br&gt;&lt;br&gt;Salary&lt;br&gt;&lt;br&gt;£28,622 to £30,225 a year per annum pro rata incl. HCAS (outer)&lt;br&gt;&lt;br&gt;Contract&lt;br&gt;&lt;br&gt;Permanent&lt;br&gt;&lt;br&gt;Working pattern&lt;br&gt;&lt;br&gt;Full-time, Job share&lt;br&gt;&lt;br&gt;Reference number&lt;br&gt;&lt;br&gt;343-NN-6653537-A&amp;amp;C-AG&lt;br&gt;&lt;br&gt;Job locations&lt;br&gt;&lt;br&gt;Epsom General Hospital&lt;br&gt;&lt;br&gt;Dorking Road&lt;br&gt;&lt;br&gt;Epsom&lt;br&gt;&lt;br&gt;KT18 7EG&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Job responsibilities&lt;br&gt;&lt;br&gt;Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Job description Job responsibilities&lt;br&gt;&lt;br&gt;Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.&lt;br&gt;&lt;br&gt;Person Specification&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications Essential&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Good general education with GCSE or equivalent in English at grade C or above&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;NVQ level 3 in Business Administration or Customer Care of equivalent&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Experience Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Experience of dealing with the public, both on the telephone and in person&lt;/li&gt;&lt;li&gt;Computer literate, with experience of using a keyboard&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Previous NHS experience&lt;/li&gt;&lt;li&gt;Experience of using a Patient Administration System&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Knowledge and Skills Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Good IT skills including Microsoft packages&lt;/li&gt;&lt;li&gt;Confidence to handle difficult conversations with patients, relatives and carers&lt;/li&gt;&lt;li&gt;Excellent communication skills&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Referral to treatment pathway (RTT) knowledge&lt;/li&gt;&lt;li&gt;Knowledge of healthcare administrative systems and processes&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Personal Attributes Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Ability to work effectively in a busy team, adjust to change and motivate others&lt;/li&gt;&lt;li&gt;Takes pride in work with a focus on attention to detail&lt;/li&gt;&lt;li&gt;Committed to Patient / Client first philosopy&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Person Specification Qualifications Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Good general education with GCSE or equivalent in English at grade C or above&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;NVQ level 3 in Business Administration or Customer Care of equivalent&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Experience Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Experience of dealing with the public, both on the telephone and in person&lt;/li&gt;&lt;li&gt;Computer literate, with experience of using a keyboard&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Previous NHS experience&lt;/li&gt;&lt;li&gt;Experience of using a Patient Administration System&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Knowledge and Skills Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Good IT skills including Microsoft packages&lt;/li&gt;&lt;li&gt;Confidence to handle difficult conversations with patients, relatives and carers&lt;/li&gt;&lt;li&gt;Excellent communication skills&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Referral to treatment pathway (RTT) knowledge&lt;/li&gt;&lt;li&gt;Knowledge of healthcare administrative systems and processes&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Personal Attributes Essential&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Ability to work effectively in a busy team, adjust to change and motivate others&lt;/li&gt;&lt;li&gt;Takes pride in work with a focus on attention to detail&lt;/li&gt;&lt;li&gt;Committed to Patient / Client first philosopy&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Disclosure and Barring Service Check&lt;br&gt;&lt;br&gt;This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.&lt;br&gt;&lt;br&gt;Employer details&lt;br&gt;&lt;br&gt;Employer name&lt;br&gt;&lt;br&gt;Epsom and St Helier University Hospitals NHS Trust&lt;br&gt;&lt;br&gt;Address&lt;br&gt;&lt;br&gt;Epsom General Hospital&lt;br&gt;&lt;br&gt;Dorking Road&lt;br&gt;&lt;br&gt;Epsom&lt;br&gt;&lt;br&gt;KT18 7EG&lt;br&gt;&lt;br&gt;Employer's website&lt;br&gt;&lt;br&gt;https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Outpatient Clinic Co-Ordinator

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Epsom and St Helier University Hospitals NHS Trust

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