FAQs
What is the primary responsibility of the Outpatients Administrator?
The primary responsibility of the Outpatients Administrator is to deliver the highest level of administrative service to both patients and clinical teams in the Private Consulting Rooms, acting as the first point of contact for patients during their outpatient appointments.
What skills are required for this role?
Candidates should demonstrate significant experience in providing excellent customer service, possess excellent communication and organizational skills, and have the ability to liaise effectively within both clinical and non-clinical teams.
Is prior experience in the NHS necessary for this position?
While significant experience in customer service is required, prior experience in the NHS is not explicitly stated as necessary, but it may be beneficial.
What is the work schedule for this role?
The role operates on a shift pattern shared among three team members, offering different starting and finishing times on a rota.
Who do I report to in this position?
The Outpatients Administrator reports to the Outpatient Team Leader for the Private Consulting Rooms.
Does the role involve direct patient interaction?
Yes, the role involves direct interaction with patients, ensuring their journey is seamless and providing excellent hospitality.
What opportunities for career development are there in this role?
This role offers opportunities to develop skills and advance your career in a high-profile area of the NHS trust.
What is University College London Hospitals NHS Foundation Trust known for?
UCLH is known for providing academically led acute and specialist services, serving a diverse population, and delivering top-quality patient care, excellent education, and world-class research.
How does UCLH approach sustainability?
UCLH is committed to sustainability, with a pledge to become a carbon net zero health service, targeting net zero for direct emissions by 2031 and indirect emissions by 2040.
Who should I contact for more information about the role?
For further details or informal visits, you can contact Nahid Islam, the Outpatient Team Leader, at mohammed.islam83@nhs.net.