You need a strong customer service background, excellent communication and organizational skills, and a commitment to enhancing each patient’s experience.

You will welcome patients, provide administrative support, and collaborate with teams to ensure a smooth and positive outpatient experience. Your role is vital in making patients feel valued and cared for.

Customer Relations

Healthcare

United Kingdom

London

University College London Hospitals (UCLH) NHS Foundation Trust is one of the UK's largest and most renowned healthcare providers. The Trust delivers high-quality patient care across a range of specialties, including cancer, neurology, women’s health, and emergency services. UCLH is committed to clinical excellence, research, and education, aiming to improve health outcomes through innovative treatments and world-class facilities. Their mission is to provide exceptional care and to advance medical knowledge for the benefit of patients and the wider community.

Science & Healthcare

University College London Hospitals NHS Foundation Trust

UCLH provides first-class acute and specialist services in six hospitals in central London.

Are you passionate about delivering exceptional service and making a positive impact on patient care? We are looking for a private patient outpatient administrator to join our Private Consulting Rooms team. In this important role, you will make sure that every patient receives a warm welcome and any administrative support they need while they are an outpatient with us. As the first point of contact for patients, you will play a key role in creating a positive experience, making sure our patients feel valued and cared for from the moment they arrive. You will work closely with clinical and non-clinical teams to ensure a smooth, compassionate, and efficient journey for every patient. The Person We Are Looking For Will Have * A strong background in delivering outstanding customer service with a proactive, positive attitude * Excellent communication and organisational skills to collaborate effectively with a variety of teams * A commitment to going above and beyond to make each patient’s experience special. You’ll be working in a fast-paced environment which offers daily opportunities to develop your skills and advance your career. As well as being able to access all the other benefits of working in the NHS, including an excellent pension, you will be part of a rota system shift pattern shared among team members, allowing you to enjoy flexibility in your work schedule. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: * University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) * National Hospital for Neurology and Neurosurgery * Royal National ENT and Eastman Dental Hospitals * University College Hospital Grafton Way Building * Royal London Hospital for Integrated Medicine * University College Hospital Macmillan Cancer Centre * The Hospital for Tropical Diseases * University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For further details / informal visits contact: Name: Nahid Islam Job title: Outpatient Team Leader Email address: mohammed.islam83@nhs.net For further information/ informal visits please contact Nahid Islam at mohammed.islam83@nhs.net

Are you passionate about delivering exceptional service and making a positive impact on patient care?We are looking for a private patient outpatient administrator to join our Private Consulting Rooms team.In this important role, you will make sure that every patient receives a warm welcome and any administrative support they need while they are an outpatient with us.As the first point of contact for patients, you will play a key role in creating a positive experience, making sure our patients feel valued and cared for from the moment they arrive.You will work closely with clinical and non-clinical teams to ensure a smooth, compassionate, and efficient journey for every patient.The Person We Are Looking For Will Have * A strong background in delivering outstanding customer service with a proactive, positive attitude * Excellent communication and organisational skills to collaborate effectively with a variety of teams * A commitment to going above and beyond to make each patient’s experience special.      You’ll be working in a fast-paced environment which offers daily opportunities to develop your skills and advance your career.As well as being able to access all the other benefits of working in the NHS, including an excellent pension, you will be part of a rota system shift pattern shared among team members, allowing you to enjoy flexibility in your work schedule.University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.We provide first-class acute and specialist services across eight sites: * University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) * National Hospital for Neurology and Neurosurgery * Royal National ENT and Eastman Dental Hospitals * University College Hospital Grafton Way Building * Royal London Hospital for Integrated Medicine * University College Hospital Macmillan Cancer Centre * The Hospital for Tropical Diseases * University College Hospital at Westmoreland Street      We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.For further details / informal visits contact: Name: Nahid Islam Job title: Outpatient Team Leader Email address: mohammed.islam83@nhs.netFor further information/ informal visits please contact Nahid Islam at mohammed.islam83@nhs.net

Outpatients Administrator - University College London Hospitals NHS Foundation Trust

Are you passionate about delivering exceptional service and making a positive impact on patient care?&lt;br&gt;&lt;br&gt;We are looking for a private patient outpatient administrator to join our Private Consulting Rooms team.&lt;br&gt;&lt;br&gt;In this important role, you will make sure that every patient receives a warm welcome and any administrative support they need while they are an outpatient with us.&lt;br&gt;&lt;br&gt;As the first point of contact for patients, you will play a key role in creating a positive experience, making sure our patients feel valued and cared for from the moment they arrive.&lt;br&gt;&lt;br&gt;You will work closely with clinical and non-clinical teams to ensure a smooth, compassionate, and efficient journey for every patient.&lt;br&gt;&lt;br&gt;&lt;strong&gt;The Person We Are Looking For Will Have&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; A strong background in delivering outstanding customer service with a proactive, positive attitude&lt;/li&gt;&lt;li&gt; Excellent communication and organisational skills to collaborate effectively with a variety of teams&lt;/li&gt;&lt;li&gt; A commitment to going above and beyond to make each patient’s experience special.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;You’ll be working in a fast-paced environment which offers daily opportunities to develop your skills and advance your career.&lt;br&gt;&lt;br&gt;As well as being able to access all the other benefits of working in the NHS, including an excellent pension, you will be part of a rota system shift pattern shared among team members, allowing you to enjoy flexibility in your work schedule.&lt;br&gt;&lt;br&gt;University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.&lt;br&gt;&lt;br&gt;We provide first-class acute and specialist services across eight sites:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) &lt;/li&gt;&lt;li&gt;National Hospital for Neurology and Neurosurgery &lt;/li&gt;&lt;li&gt;Royal National ENT and Eastman Dental Hospitals &lt;/li&gt;&lt;li&gt;University College Hospital Grafton Way Building &lt;/li&gt;&lt;li&gt;Royal London Hospital for Integrated Medicine &lt;/li&gt;&lt;li&gt;University College Hospital Macmillan Cancer Centre &lt;/li&gt;&lt;li&gt;The Hospital for Tropical Diseases &lt;/li&gt;&lt;li&gt;University College Hospital at Westmoreland Street &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.&lt;br&gt;&lt;br&gt;We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Nahid Islam Job title: Outpatient Team Leader Email address: mohammed.islam83@nhs.net&lt;br&gt;&lt;br&gt;For further information/ informal visits please contact Nahid Islam at mohammed.islam83@nhs.net

Outpatients Administrator

Requirements

Responsibilities

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University College London Hospitals NHS Foundation Trust

Mission & Purpose