FAQs
Is this a full-time position?
No, this is a part-time role requiring 25 hours of work per week.
What are the main responsibilities of the Outpatients Bookings Officer?
Main responsibilities include arranging patient appointments over the telephone, booking appointments from waiting lists, and rescheduling or cancelling appointments as needed.
What qualifications are required for this role?
Essential qualifications include GCSEs in English and Maths or equivalent, and an ECDL or equivalent certification.
Is prior NHS experience necessary for this position?
No, while NHS experience is desirable, it is not a requirement for applying to this role.
What kind of skills are essential for the Outpatients Bookings Officer role?
Essential skills include good communication abilities, attention to detail, excellent IT and Microsoft Office skills, and strong customer service skills.
How can I apply for this position?
You can apply online through the job listing on the Frimley Health NHS Foundation Trust website.
Are there opportunities for professional development?
Yes, the Trust provides first-class development opportunities, including a range of professional, management, and clinical skills training.
What is the work environment like for this position?
The work environment is described as a busy healthcare setting, where the Outpatients Bookings Officer supports clinical teams and ensures smooth outpatient services.
Does the Trust promote a healthy work-life balance?
Yes, the Trust recognizes the importance of a healthy work-life balance and encourages flexible working arrangements to meet the needs of staff and service users.
What kind of teamwork is expected in this role?
The role involves liaising with clinical admin and other internal and external stakeholders, emphasizing the importance of teamwork in delivering high-quality patient care.