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Outsourcing Operations Coordinator

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Inetum

Feb 1, 2025

Applications are closed

  • Job
    Full-time
    Junior Level
  • Business, Operations & Strategy
  • Lisbon

Requirements

  • Academic background in Business Administration, Law, Engineering or similar
  • + 1 year in Project Management, Business Management or Banking Operations experience
  • Proficiency in MS Office, specially Excel
  • Excellent communication skills
  • Attention to detail
  • Driven to team work
  • Fluency in English (mandatory)
  • Hybrid work - office in Lisbon (1/2x per week)

Responsibilities

  • Establishes and oversees a robust risk management control framework for internal third-party outsourcing services, ensuring compliance with regulatory standards.
  • Guarantees that all outsourcing services are supported by an SLA or OLA and implements regular controls for SLA updates, while handles outsourcing invoices and maintains a comprehensive outsourcing dashboard for reporting.
  • Manages the review and updating of existing documentation, coordinates budget planning for managed services, and ensures all outsourcing agreements are properly archived in the repository.
  • Consolidates and produces Operations reports as needed, handling ad hoc requests from Operations Management.

FAQs

What is the mission of the Outsourcing Operations Coordinator position?

The mission is to be part of the Inetum Team, contributing to a work culture focused on innovation and managing outsourcing operations effectively.

Where is the position located?

The position is located in Lisbon, Portugal.

What are the main responsibilities of the Outsourcing Operations Coordinator?

The main responsibilities include establishing a risk management control framework, ensuring compliance with regulatory standards, managing SLAs and OLAs, overseeing documentation and budget planning, and producing operations reports.

What qualifications are required for this position?

Candidates should have an academic background in Business Administration, Law, Engineering, or a similar field, along with at least one year of experience in Project Management, Business Management, or Banking Operations.

What skills are necessary for success in this role?

Proficiency in MS Office (especially Excel), excellent communication skills, attention to detail, teamwork ability, and fluency in English are necessary.

Is knowledge of any specific software required?

Proficiency in MS Office, particularly Excel, is required for this position.

What is the work arrangement for this role?

The position operates in a hybrid work model, requiring employees to come to the office in Lisbon 1-2 times per week.

What type of employment contract is offered?

The offered contract is a permanent (Contrato sem Termo) contract.

How does Inetum contribute to the digital transformation of businesses?

Inetum partners with major software publishers to address digital transformation challenges with proximity and flexibility, aiming to contribute to clients’ performance and innovation.

How many employees does Inetum have?

Inetum has a team of 28,000 consultants and specialists.

Consulting
Industry
10,001+
Employees
1970
Founded Year

Mission & Purpose

Inetum is a global IT services and consulting company that offers digital transformation solutions, including IT consulting, software development, and managed services. Their mission is to help organizations improve their performance and adapt to technological changes through innovative and tailored digital solutions. Their purpose is to drive business growth and efficiency by leveraging technology to meet the unique needs of their clients and foster long-term partnerships.