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Part Time Customer Experience Manager

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Michaels Stores

Jul 30, 2024

  • Job
    Full-time
    Mid-level (3-4 years)
  • Quick Apply

AI generated summary

  • You should have excellent communication skills, customer service experience, leadership abilities, and a passion for arts and crafts to enhance the shopping experience for customers.
  • You will oversee customer interactions, resolve issues, manage staff training, enhance service quality, and ensure a positive shopping experience for customers.

Requirements

  • - Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
  • - Lead the omnichannel processes.
  • - Maintain store recovery standards to deliver our Brand Promises.
  • - Deliver friendly customer service.
  • - Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
  • - Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
  • - Plan and lead the execution of class and in-store events in accordance with Company programs.
  • - Manage and execute shrink and safety programs.
  • - Assist with cash reconciliation and bank deposits.
  • - Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
  • - Assist with the onboarding of new Team Members.
  • - Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
  • - Serve as Manager on Duty (MOD).
  • - Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others.
  • - Acknowledge customers, help locate the product and provide solutions.
  • - Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
  • - Manage and execute the shrink and safety programs.
  • - Cross train in Custom Framing selling and production.
  • - In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
  • - Other duties as assigned.
  • - Retail management experience preferred.
  • - Ability to remain standing for long periods of time.
  • - Ability to move throughout the store.
  • - Regular bending, lifting, carrying, reaching, and stretching.
  • - Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • - Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Responsibilities

  • - Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
  • - Lead the omnichannel processes.
  • - Maintain store recovery standards to deliver our Brand Promises.
  • - Deliver friendly customer service.
  • - Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
  • - Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
  • - Plan and lead the execution of class and in-store events in accordance with Company programs.
  • - Manage and execute shrink and safety programs.
  • - Assist with cash reconciliation and bank deposits.
  • - Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
  • - Assist with the onboarding of new Team Members.
  • - Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
  • - Serve as Manager on Duty (MOD).
  • - Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others.
  • - Acknowledge customers, help locate the product and provide solutions.
  • - Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
  • - Cross train in Custom Framing selling and production.
  • - In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
  • - Other duties as assigned.

FAQs

What is the primary responsibility of the Part Time Customer Experience Manager at Michaels?

The primary responsibility is to deliver a customer-centric shopping experience by managing effective front-end operations and leading the omnichannel processes, ensuring a friendly and efficient customer service.

What qualifications or experience are preferred for this job?

Retail management experience is preferred for applicants applying for the Part Time Customer Experience Manager position.

What are some of the key tasks that the Part Time Customer Experience Manager is expected to perform?

Key tasks include assisting the Store Manager in adherence to Standard Operating Procedures, managing front-end policies, planning in-store events, training the customer experience team, serving as Manager on Duty, and interacting positively with customers.

What physical requirements must applicants meet for this position?

Applicants must have the ability to remain standing for long periods, move throughout the store, perform regular bending, lifting, reaching, carrying, and stretching, and lift heavy boxes or access high shelves using ladders or similar equipment.

What type of work environment can the Part Time Customer Experience Manager expect?

The work environment is a public retail store setting, primarily climate-controlled, with some areas like stock rooms potentially not climate-controlled, and may include outdoor work for tasks such as retrieving shopping carts or unloading trucks.

Will the Part Time Customer Experience Manager be involved in inventory processes?

Yes, the manager will assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.

Are there any specific scheduling requirements for this role?

Yes, work hours for this position will include nights, weekends, and early mornings.

How does Michaels support the development and performance management of its team members?

Michaels encourages training, observing, and coaching the customer experience team, participates in the performance management process, and supports the talent development of team members using established leadership competencies.

What is Michaels' stance on diversity and inclusion in the workplace?

Michaels is an Equal Opportunity Employer and is committed to creating an inclusive environment for all team members and makers, promoting innovation and teamwork.

Where can applicants find more information about the benefits of working at Michaels?

Applicants can review a comprehensive list of benefits by visiting the Michaels Benefits website at MIKBenefits.com.

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Michaels Stores

Michaels. Everything to create anything.

Retail & Consumer Goods
Industry
10,001+
Employees
1973
Founded Year

Mission & Purpose

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.