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Part-time Customer Experience Manager

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Michaels Stores

Aug 3, 2024

  • Job
    Part-time
    Mid & Senior Level
  • Pembroke
  • Quick Apply

AI generated summary

  • You need retail management experience, stamina for long hours, ability to lift and reach, and comply with legal requirements if in Canada.
  • You will manage front-end operations, deliver customer service, lead omnichannel processes, train team members, ensure compliance, execute events, and oversee inventory and safety programs.

Requirements

  • - Retail management experience preferred
  • - Ability to remain standing for long periods of time
  • - Ability to move throughout the store
  • - Regular bending, lifting, carrying, reaching, and stretching
  • - Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • - Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job

Responsibilities

  • Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
  • Lead the omnichannel processes.
  • Maintain store recovery standards to deliver our Brand Promises.
  • Deliver friendly customer service.
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
  • Plan and lead the execution of class and in-store events in accordance with Company programs.
  • Lead the omnichannel processes.
  • Manage and execute shrink and safety programs.
  • Assist with cash reconciliation and bank deposits.
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
  • Assist with the onboarding of new Team Members.
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
  • Serve as Manager on Duty (MOD).
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others.
  • Acknowledge customers, help locate the product and provide solutions.
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
  • Manage and execute the shrink and safety programs.
  • Cross train in Custom Framing selling and production.
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
  • Other duties as assigned.

FAQs

What is the job title for this position?

The job title is Part-time Customer Experience Manager.

Where is the job location?

The job is located in Pembroke, ON.

What are the primary responsibilities of the Customer Experience Manager?

The primary responsibilities include managing front-end operations, delivering customer service, leading omnichannel processes, assisting with inventory and cash reconciliation, training team members, and serving as Manager on Duty.

Is previous retail management experience required?

Yes, retail management experience is preferred.

What are the physical requirements of this job?

The job requires the ability to remain standing for long periods, move throughout the store, bend, lift, carry, reach, stretch, and lift heavy boxes.

What are the work hours for this position?

Work hours include nights, weekends, and early mornings.

Will I have opportunities for team training and development?

Yes, you will have the opportunity to train, observe, and coach the customer experience team to achieve results.

Is there a requirement to interact with customers directly?

Yes, interacting with customers to provide solutions and assistance is a key part of the role.

What does "Manager on Duty" (MOD) entail?

Serving as Manager on Duty involves overseeing store operations and ensuring exceptional customer service during your shift.

Are there opportunities for career advancement within the company?

Yes, there are opportunities for career advancement as part of the company's commitment to talent development.

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Michaels Stores

Michaels. Everything to create anything.

Retail & Consumer Goods
Industry
10,001+
Employees
1973
Founded Year

Mission & Purpose

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.