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Part-time Host / Receptionist - Atria (Mon-Fri, 08:00-12:00) 12 Month FTC

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Bruntwood

4d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You should have a can-do attitude, admin experience, strong communication skills, and a background in hospitality or retail, with a drive for customer service and high energy.
  • You will be the first point of contact for visitors, manage meeting spaces, support events, build customer relationships, and maintain high service standards.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What are the working hours for the Part-time Host/Receptionist position?

The working hours for this position are Monday to Friday, from 08:00 to 12:00.

Is this position permanent?

No, this is a temporary position with a 12-month fixed-term contract.

What prior experience is preferred for this role?

We prefer applicants with a background in hospitality, retail, or other service sectors, as they are likely to excel in customer interaction.

What is the main responsibility of the Host role?

The main responsibility is to be the first point of contact for all customers and visitors in the building, delivering a positive customer experience.

Are there opportunities for career progression?

Yes, there are opportunities for progression within the company as it grows.

What benefits are offered along with the salary?

Benefits include 28 days holiday with an additional day for your birthday, 24 hours of volunteer time, a healthcare cash plan, life assurance cover, matched pension scheme, discounts at retailers, and more.

How does the company support charitable causes?

The company supports charitable causes through The Oglesby Charitable Trust, which has donated over £25 million since 2001 to various sectors, including arts, education, and social inequality.

Is there an emphasis on inclusion in the hiring process?

Yes, we actively drive our selection process to be as inclusive as possible and encourage applications from diverse backgrounds.

What should I do if I need adjustments during the interview process?

You should highlight any adjustments needed in your application form, and we will discuss them prior to your interview.

How can I get an update on my application status?

If you haven't heard back within a week, you can email talent@bruntwood.co.uk for an update.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.