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Part-time Host / Receptionist - Circle Square (Tues-Thurs, 24 hours p/w)

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Bruntwood

Jun 16

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You need a can-do attitude, attention to detail, admin experience, excellent communication skills, and a background in hospitality or retail. Positivity and energy are essential.
  • You will greet customers, manage meeting spaces, support events, build relationships, update systems, and promote workplace wellbeing while ensuring a positive experience.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What are the working hours for this position?

The working hours are Tuesday to Thursday, totaling 24 hours per week.

Is prior experience in hospitality, retail, or customer service required?

Yes, skills and experience in hospitality, retail, or other service sectors are essential for this role.

What is the main purpose of the Host role?

The Host role is to serve as the first point of contact for clients and visitors, ensuring a positive customer experience and building professional relationships.

What types of benefits are offered with this position?

Benefits include 28 days holiday plus your birthday off, volunteer time, a sabbatical after five years, a healthcare cash plan, life assurance cover, a matched pension scheme, discounts at retailers, enhanced parental leave, and interest-free learning loans.

Will I receive support for my professional development?

Yes, the company offers interest-free learning loans to help you develop new skills and opportunities for progression within the organization.

How does the company ensure inclusivity in the hiring process?

The company actively drives its selection process to be as inclusive as possible and welcomes applications from diverse backgrounds, making accommodations as needed.

What kind of team will I be working with?

You will be working with a friendly, passionate, and experienced team dedicated to delivering excellent customer service.

What is expected in terms of customer interactions?

You are expected to engage with customers on a human level, maintaining high energy and positivity while building lasting professional relationships.

How can I provide feedback on the interview process?

If you need any adjustments for the interview or have feedback, you can highlight this in your application form or during the interview discussion.

What should I do if I don’t hear back after my application?

If you haven’t received a response within a week, you can email talent@bruntwood.co.uk for an update on your application status.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.