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Part-time Host / Receptionist - Lancastrian (Mon-Fri, 13:00-17:00)

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Bruntwood

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Manchester

AI generated summary

  • You need a can-do attitude, admin experience, strong communication skills, and a background in hospitality or retail. High energy, attention to detail, and motivation are essential.
  • You will greet visitors, manage the reception area, support events, maintain high standards, build customer relationships, and update customer information to enhance satisfaction and retention.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What are the working hours for this position?

The working hours for this position are Monday to Friday, from 1pm to 5pm, totaling 20 hours per week.

What is the main purpose of the Host role?

The main purpose of the Host role is to be the first point of contact for customers and visitors, delivering a positive customer experience and building long-term professional relationships.

What kind of background is preferred for applicants?

Applicants with backgrounds in hospitality, retail, or cabin crew are preferred, as these environments typically foster strong customer service skills and an approachable demeanor.

Are there opportunities for career progression in this role?

Yes, there are opportunities for progression within the company as it continues to grow.

What qualifications or skills are required for this position?

Applicants should have a can-do attitude, excellent communication skills, admin experience, and a drive to go above and beyond for customers.

What benefits do employees receive?

Employees receive 28 days of holiday plus a birthday day off, volunteer time, healthcare cash plans, life assurance, matched pension contributions, and enhanced maternity/shared parental leave, among other benefits.

Is there a charitable initiative associated with the company?

Yes, Bruntwood is associated with The Oglesby Charitable Trust, which has donated over £25 million to various charitable causes since 2001.

How can I inquire about my application status?

You can inquire about your application status by emailing talent@bruntwood.co.uk if you have not heard back within a week.

Will there be any adjustments made for interviews?

Yes, the company aims to accommodate any necessary adjustments for interviews, so applicants are encouraged to highlight their needs in the application form.

What kind of customer interactions can I expect in this role?

You can expect to interact with customers on a regular basis, welcoming visitors, facilitating events and meetings, and managing customer inquiries to ensure a positive experience.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.