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Part Time Host / Receptionist - St James (8:00am-12:00pm)

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Bruntwood

24d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You must have a positive attitude, admin experience, excellent communication skills, and a background in hospitality or retail. A drive to exceed customer expectations is essential.
  • You will greet visitors, enhance customer experience, support events, manage meeting rooms, update customer info, engage with teams, and promote wellbeing in the workplace.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What are the working hours for the Part Time Host/Receptionist position?

The working hours are Monday to Friday, from 8:00am to 12:00pm, totaling 20 hours per week.

What is the main purpose of the Host role at Bruntwood?

The main purpose of the Host role is to be the first point of contact for customers and visitors, delivering a positive customer experience and building long-lasting professional relationships.

What kind of background is preferred for applicants to this role?

We prefer applicants from hospitality, retail, or cabin crew backgrounds, as they are likely to have experience in speaking with people and building relationships.

Is admin experience required for this position?

Yes, admin experience is a must, as you will be managing the enquiries mailbox on a daily basis.

Will I have opportunities for progression within the company?

Yes, there are opportunities for progression within Bruntwood as it continues to grow.

What benefits are offered along with the salary?

Benefits include 28 days holiday plus your birthday off, 24 hours of volunteer time per year, a sabbatical of up to 12 months, a healthcare cash plan, life assurance cover, a matched pension scheme, and various discounts at leading retailers.

Does Bruntwood support charitable initiatives?

Yes, Bruntwood is committed to giving back, and the Oglesby Charitable Trust has donated over £25m since it began in 2001, supporting various charitable causes.

Is previous experience in customer service essential for this role?

Yes, skills and experience in hospitality, retail, or other service sectors are essential, as a key part of the role involves interacting with customers.

How does Bruntwood approach diversity in recruitment?

Bruntwood aims to recruit from diverse backgrounds to reflect the communities they operate in, aiming for inclusivity in achieving their goal of creating thriving cities.

What is the process after submitting an application?

You will typically be contacted within a week for an update. If it has been longer, you can email talent@bruntwood.co.uk for more information.

What steps are taken to accommodate individuals with specific needs at interviews?

Bruntwood encourages candidates to highlight any adjustments they need in their application form, and they will discuss these needs before the interview.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.